Customer Care Consultant

Nimble Group; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

Nimble Credit Solutions is seeking a Customer Care Consultant in Cape Town to provide exceptional service to clients. The role involves handling customer inquiries, achieving performance targets, and ensuring compliance with industry regulations. Candidates should have at least 2 years of experience in customer care, strong communication skills, and a target-driven mindset. Join a supportive team with opportunities for career growth and a comprehensive benefits package.

Benefits

Competitive Salary

Performance-based Incentives

Comprehensive Benefits Package

Funeral Cover

Group Life Cover

Disability Cover

Paid Maternity and Birthday Leave

WIFI access (in office)

Annual Performance Reviews

Bursary opportunities

Qualifications

• Minimum of 2 years in an inbound customer care role, ideally in collections.
• Strong communication and negotiation skills required.
• Tech-savvy and familiar with collections systems preferred.

Responsibilities

• Respond to and resolve customer inquiries through calls, emails, and messages.
• Meet daily, weekly, and monthly targets for key performance indicators.
• Apply industry regulations and company policies to the collections process.

Skills

Communication

Negotiation

Time Management

Job description

At Nimble Credit Solutions, we’re committed to delivering exceptional service to our clients., We’re looking for passionate, energetic and customer-focused individuals to join our Customer Care Team in Cape Town!

If you thrive in a fast-paced, dynamic environment and enjoy helping people while achieving targets, then this could be the perfect opportunity for you!

As a Customer Care Consultant, you will be the first point of contact for customer handling calls, emails, and messages with confidence and professionalism. Your goal? To ensure every interaction is efficient, solution-driven, and customer-centric.

Key Responsibilities

Under the management / direction of the Team Manager, the Customer Care Consultant will have the following responsibilities (including but not limited to):

Collections Management

• Respond to and resolve customer enquiries through calls, emails, and messages.
• Handle a variety of customer requests, including balance inquiries, account closures, settlement offers, and more.
• Negotiate payment arrangements and support outbound agents with necessary correspondence.
• Follow up to ensure quick and effective
• resolution of customer issues
  
  

Productivity Management

• Meet daily, weekly, and monthly targets for key performance indicators
• Convert Right Party Contacts (RPCs) into successful payment arrangements and collections.
• Focus on high productivity and efficiency while maintaining excellent service standards.
  
  

Quality & Compliance Management

• Apply industry regulations and company policies to the collections process (including the National Credit Act, Debt Collections Act, and IT policies).
• Maintain up-to-date, accurate debtor information and system integrity.
• Provide high levels of customer service by addressing queries empathetically, tactfully, and professionally.
  
  

Living the Nimble Values

Positive Impact: Be an inspiring force, contributing positively to your team.

Get it Done: Own your role and drive results with accountability.

Find Better Ways: Seek continuous improvement and innovation.

Do the Right Thing: Uphold high ethical standards in every action.

Requirements

Experience: A minimum of 2 years in an inbound customer care role, ideally within a collections or customer service environment.

Skills: Strong communication, negotiation, and time management skills.

Tech-Savvy: Computer literate and familiar with collections systems (a plus!).

Target-Driven mindset with a passion for achieving and exceeding goals.

Integrity & Teamwork: High levels of integrity and a team player.

Remuneration And Benefits Structure

• Competitive Salary
• Performance based Incentives
• Comprehensive Benefits Package, at the full cost to the Employer:
• Funeral Cover
• Group Life Cover
• Disability Cover
• Paid Maternity and Birthday Leave
• WIFI access (in office)
• Annual Performance Reviews linked to remuneration adjustments
• Bursary opportunities
  
  

Why should you apply?

We offer exciting opportunities for career growth, allowing you to develop your skills and advance within the company. You'll be part of a supportive team that fosters collaboration, where your contributions are valued and make a real impact. The role is both rewarding with a competitive salary and performance-based incentives, and you’ll also enjoy great benefits including medical aid, life cover, paid leave, and more!

If you're ready to take on a fun, dynamic, and rewarding role in customer care, we want to hear from you! Apply today and be a part of our amazing team at Nimble Credit Solutions.

This appointment will be made in line with the Company’s Employment Equity Plan.