Customer Experience Specialist | Remote

TalentPop App; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

Join a leading company as a Customer Experience Specialist, where you'll guide customers through their online shopping journey. This entry-level role focuses on delivering exceptional service and support, ensuring every interaction is personal and efficient. Enjoy a fully remote setup with performance-based perks and a friendly team environment. If you're passionate about enhancing customer experiences, apply now!

Benefits

Performance-based commissions

Paid time off

Health stipend

Bonuses and rewards

Permanent work-from-home setup

Supportive remote team environment

Qualifications

• 1+ year experience in e-commerce customer service.
• Strong written and verbal communication skills.

Responsibilities

• Engage with customers via chat, email, SMS, or phone.
• Troubleshoot order concerns and process returns.
• Document interactions and share insights.

Skills

Communication

Multitasking

Empathy

Tools

Shopify

Gorgias

Zendesk

Job description

Join TalentPop App as a Customer Experience Specialist!

At TalentPop App, we help fast-growing e-commerce brands deliver memorable, high-quality customer experiences. As a Customer Experience Specialist, you’ll be the friendly face and helpful voice behind the brand — guiding customers through their online shopping journey and making every interaction feel personal, efficient, and delightful.

If you're passionate about turning questions into confidence and challenges into solutions, this role might be your next great opportunity.

What You’ll Do

1. Engage with customers via chat, email, SMS, or phone to answer inquiries about products, orders, returns, and more.
2. Represent the brand’s tone, values, and personality in every customer interaction.
3. Troubleshoot order concerns, process returns and exchanges, and follow up promptly to ensure satisfaction.
4. Provide product recommendations and clear information to support confident purchases.
5. Document interactions and share insights to improve support and overall customer experience.
6. Communicate customer trends and recurring concerns to internal teams to help refine support strategies.

What We’re Looking For

1. 1+ year experience in e-commerce customer service, client support, or online order assistance.
2. Strong written and verbal communication skills — warm, clear, and professional.
3. Experience with Shopify, Gorgias, Zendesk, or similar platforms is a plus.
4. Ability to multitask, stay organized, and maintain empathy in high-volume environments.
5. Comfort working independently and remotely.

Perks & Benefits

1. Performance-based commissions and raises.
2. Paid time off to rest and recharge.
3. Health stipend for your peace of mind.
4. Bonuses and rewards to celebrate your impact.
5. Permanent work-from-home setup.
6. A friendly, supportive remote team environment.

Application Instructions – Please Follow These Steps

1. Select “Brand Concierge” as the position when applying.
2. Enter BCS as the application code.

Thank you! We appreciate your attention to detail.

Ready to create exceptional customer experiences with a growing e-commerce team? Apply now and help us make online shopping feel human again.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting