Back Of House Manager- Fourways Crossing

adidas; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the sports retail sector is seeking a Back of House Manager to oversee stockroom operations and ensure product availability. The ideal candidate will have extensive experience in stock management and a strong focus on customer service. You will be responsible for driving productivity and coaching your team to meet store targets while maintaining a safe and organized stockroom environment. If you have a passion for retail and a knack for logistics, this role offers a great opportunity for professional development.

Qualifications

• Minimum 5 years in a sports/fashion retail environment.
• Experience in stockroom or people management is mandatory.

Responsibilities

• Manage product life cycles from entry to exit.
• Ensure stockroom health and safety policies are followed.
• Lead and train the team on stockroom operations.

Skills

Communication

Adaptability

Stock Management

Education

5 years in sports/fashion retail

Intermediate numeracy and literacy

2 years in senior stockroom management

Job description

Back of House Manager

Area:

Emerging Markets

Department:

Retail Operations

Direct Reporting Line:

Store Manager

Subsidiary / Country:

South Africa

Purpose & Overall Relevance for the Organization:

• Responsible for managing product life cycles from entry to exit.
• Drive productivity of stock movements related to delivery receiving and transfers.
• Implement Heart of House principles and manage stockroom layouts and maintenance.
• Execute store operations focusing on product and customer service aligned with brand image.
• Provide feedback and coaching to subordinates and store team using expertise and experience.

Key Responsibilities:

• Be aware of store targets and actively work to meet or exceed them using all available resources.
• Use retail and commercial expertise to maximize sales by prioritizing merchandise flow to the sales floor.
• Model stockroom operations, ensure process adherence, and suggest productivity improvements.
• Own the completion of deliveries accurately and promptly, following stock protection procedures.
• Record and manage all stock movements via IC processes or Omnichannel systems in a timely manner.
• Work with line manager to ensure availability of consumables and address issues.
• Maintain inventory accuracy through cycle counts and adjustments in collaboration with the store team.
• Ensure stockroom health and safety policies are followed to maintain a safe environment.
• Identify and communicate improvement opportunities to drive commercial success.
• Lead and train the team on stockroom operations, managing performance with the Company Performance system (#MyBest) and HR support.
• Collaborate respectfully with team members to meet or exceed store goals.
• Support team members as needed and pursue personal development opportunities.

Key Relationships:

Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers, and Supervisor

Knowledge, Skills, and Abilities:

• Adapt communication style to internal and external audiences.
• Flexibly respond to diverse consumer needs.
• Handle difficult situations professionally.
• Use retail expertise to prioritize consumer and brand focus, supporting omnichannel and merchandise flow.
• Assist team proactively at the line manager’s direction.
• Maintain a clean and organized stockroom with attention to detail.
• Experience in stockroom or people management is mandatory.

Requisite Education and Experience:

• Minimum 5 years in a sports/fashion retail environment with advanced stock management and logistical experience.
• Intermediate numeracy and literacy, with strong verbal communication skills.
• At least 2 years in a senior stockroom management role.