Junior Client Success Executive

DataOrbis; Wes-Kaap; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a dynamic and fast-growing company that empowers businesses with valuable consumer feedback. As a Junior Client Success Executive, you will be at the forefront of ensuring a seamless experience for clients. This role involves managing client queries, providing support to internal teams, and assisting with reporting and presentations. If you possess strong organizational skills and a customer-centric approach, this is an exciting opportunity to make a meaningful impact in a thriving environment.

Qualifications

• Strong organizational skills to manage client interactions.
• Excellent communication abilities for effective client support.

Responsibilities

• Provide first-line support to Chirp app users and manage client queries.
• Oversee the Monday.com Leads board for tracking client interactions.

Skills

Organizational Skills

Communication Skills

Customer-Centric Approach

Education

Bachelor's Degree

Tools

Monday.com

Job description

Chirp Insights helps leading retailers and brands better understand consumers in their market. Our all-in-one research platform enables businesses to survey highly specific target groups and gather consumer opinions in hours rather than weeks. Through targeted surveys, online tasks, and in-store feedback, Chirp provides actionable insights from actual consumers.

As a dynamic and fast-growing business, we leverage technology and data to connect businesses with valuable consumer feedback, empowering them to make informed decisions. We are looking for a proactive and detail-oriented Junior Client Success Executive to join our team and support our clients, internal teams, and senior leadership.

Role Overview

As a Junior Client Success Executive, you will play a critical role in ensuring a seamless experience for our clients and users. You will be the first point of contact for client queries, manage operational processes, and support internal teams with reporting, presentations, and administrative functions. This role is ideal for someone with strong organizational skills, excellent communication abilities, and a customer-centric approach.

Key Responsibilities

• Provide first-line support to Chirp app users (