Consultant, HOC Claims

Standard Bank Group; Roodepoort; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading financial services group in Africa is seeking a Claims Manager to oversee the HOC claims process. The ideal candidate will provide exceptional customer service while managing claims efficiently. This role requires strong communication skills and a solid understanding of insurance policies. Join a team dedicated to creating meaningful value for clients and communities.

Qualifications

• Minimum of 3-5 years of insurance industry experience.
• At least 2 years of call centre/telephone experience.

Responsibilities

• Manage end-to-end value propositioning of HOC claims.
• Handle all building claims and process payments.
• Liaise with customers and stakeholders with minimal supervision.

Skills

Articulating Information

Interacting with People

Interpreting Data

Managing Tasks

Developing Expertise

Meeting Timescales

Taking Action

Team Working

Education

Matric

NQF 5

Insurance Qualification

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. It offers a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We are passionate about creating growth in Africa, bringing true, meaningful value to our clients and communities, and creating a real sense of purpose for our employees.

Job Description

The role involves managing the end-to-end value propositioning of HOC claims by adhering to standing procedures and audit requirements. It requires providing exceptional customer service while maintaining an acceptable loss ratio and achieving budgeted average claim costs.

Responsibilities include effectively and promptly handling all building claims, actioning received correspondence, revising estimates, processing payments and recoveries, and keeping customers proactively informed. Maintaining an effective diary system to ensure timely attention to matters is essential, enabling effective customer service delivery. The role involves liaising and interacting with customers and stakeholders with minimal supervision.

Qualifications

• Type of Qualification: Matric & NQF 5
• Field of Study: Insurance Qualification (Advantageous)

Experience Required

Minimum of 3-5 years of insurance industry experience, with broad, solid technical understanding of Home-Owners Content policy wordings and claims. A technical background in HOC claims is important. At least 2 years of call centre/telephone experience is required.

Additional Information

Behavioural Competencies

• Articulating Information
• Interacting with People
• Interpreting Data, Managing Tasks, and Developing Expertise
• Meeting Timescales and Providing Insights
• Taking Action and Team Working

Technical Competencies

• Client Knowledge
• Client Retention
• Client Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services