Application Specialist Graduate

F. Hoffmann-La Roche Gruppe; Midrand; On-site; ZAR 250 000 - 350 000; Full time

Job summary

Join a leading healthcare company as an Application Specialist Graduate, where you will learn QC concepts and support customers in a dynamic field-based role. This position offers the opportunity to gain practical experience while working with advanced technologies in a collaborative environment.

Qualifications

• 2 years’ experience in laboratory practices in Chemistry/Immunology or Haematology or Coagulation or Serology or Hospital point of care would be advantageous.

Responsibilities

• Quickly learn and apply QC concepts and technologies.
• Support the field team and customers, ensuring high service standards.
• Work flexible hours to meet the demands of a 24-hour service environment.

Skills

Customer services and care

Relationship management

Teamwork and collaboration

Accountability

Accuracy and attention to detail

Communication

Decision making

Problem solving

Self-management and maturity

Education

National Diploma in Medical Sciences

Medical Sciences degree

BTECH in Medical Sciences

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Application Specialist Graduate will be responsible for quickly learning and applying QC concepts, getting acquainted with different technologies, and mastering the instruments available in the field. This person must be a quick learner, highly motivated, and capable of working both independently and as part of a team to support our customers effectively.

The role is field based and available in Durban, Johannesburg and Cape Town locations. Please select your preferred location during the application process.

The Opportunity

• Gain a thorough understanding of QC concepts and practices.
• Learn and operate a variety of technologies and instruments used in the service department.
• Work flexible hours to meet the demands of a 24-hour service environment.
• Handle simple projects independently, ensuring timely and accurate completion.
• Shadow the field team to gain practical experience and insights.
• Provide support to the field team and customers, ensuring high service standards are maintained.

Expectations

• Demonstrate the ability to learn and adopt new concepts and technologies quickly.
• Show self-motivation and the ability to work both independently and as part of a team.
• Exhibit flexibility in working hours to accommodate the service department's needs.
• Maintain a high level of customer service and support, contributing to improved turnaround times.
• Assist in future-proofing the service organization by adapting to the evolving needs of customers and patients.

Who you are

Qualifications & experience:

• National Diploma in Medical Sciences (NQF 6) or equivalent Medical Sciences degree or BTECH in Medical Sciences or equivalent (NQF 7)
• 2 years’ experience in laboratory practices in Chemistry/Immunology or Haematology or Coagulation or Serology or Hospital point of care would be advantageous but not a requirement

Knowledge skills and Abilities:

• Customer services and care
• Relationship management
• Teamwork and collaboration
• Accountability
• Accuracy and attention to detail
• Communication (verbal and written)
• Decision making
• Problem solving
• Self-management and maturity

Travel Requirements:

• Ability to travel nationally
• Ability to work overtime and shifts when required

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.