People Support Practitioner - Johannesburg - Lead Generation Group

Lead Generation Group; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in Johannesburg is seeking a highly organized and self-motivated Satisfaction Specialist. This role focuses on ensuring client satisfaction by addressing queries, providing guidance, and efficiently handling concerns. The ideal candidate will have a collaborative spirit and strong problem-solving skills, with a commitment to working remotely during UK hours.

Qualifications

• 1-2 years in a similar role, preferably on the agency side.
• Proven experience in effectively managing client accounts.

Responsibilities

• Respond to client inquiries in a timely and professional manner.
• Resolve client complaints and concerns efficiently.
• Collaborate with internal teams for seamless client experience.

Skills

Organized

Collaborative

Problem Solver

Client-Focused

Analytical

Job description

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Lead Generation Group Johannesburg

4 days ago

Description

Job Description:

Satisfaction Specialist

We are seeking a highly organized and self-motivated individual to join our team as a Satisfaction Specialist. In this role, you will be responsible for ensuring the satisfaction of our clients by addressing their queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

Your Key Responsibilities:

Respond to client inquiries in a timely and professional manner

Provide expert guidance to help clients achieve their marketing goals

Resolve client complaints and concerns in a fair and efficient manner

Maintain accurate records of client interactions and communication

Collaborate with internal teams to ensure seamless client experience

What We're Looking For:

Organized and Self-Starter: You take initiative and thrive in an organized work environment.

Collaborative Spirit: You are easy to get along with and possess the ability to motivate and inspire those around you.

Digital Marketing Knowledge: Having a good understanding of Ads and digital marketing is advantageous.

Problem Solver: You are adept at handling unhappy clients and finding mutually beneficial solutions.

Client-Focused: You successfully build and maintain relationships with our diverse range of clients.

Remote Work Excellence: You demonstrate exceptional communication skills as you'll be working remotely, necessitating a high level of trust and dedication.

Language Proficiency: Excellent written and spoken English is a must.

Analytical Skills: You have experience discussing and interpreting stats and numbers with clients.

Requirements:

Client Account Management: Proven experience in effectively managing client accounts.

Industry Experience: 1-2 years in a similar role, preferably on the agency side.

Quick Thinking: Ability to think on your feet and adeptly solve problems.

Working Hours:

The role requires a commitment to working during UK hours, Monday to Friday.

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