Junior Audiologist Pretoria

Creative Leadership Solutions; Pretoria; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An innovative company in Pretoria is seeking a Hearing Expert to provide exceptional counselling and remote care for clients in the US market. This role involves assisting clients with understanding hearing loss and troubleshooting hearing aid issues via video and voice calls. The ideal candidate will have a strong background in communication pathology and experience in sales and customer relations. Join a dynamic team where your expertise will make a significant impact on clients' lives through effective communication and support.

Qualifications

• 1-3 years of experience in sales and fitment of hearing aids.
• Strong communication skills and CRM experience are essential.

Responsibilities

• Provide high-quality counselling for a hearing care programme targeting the US market.
• Assist clients remotely with troubleshooting and adjustments to hearing aids.

Skills

Telephonic sales

Excellent English

Conflict management

Communication

CRM experience (Salesforce)

Video calling

Cold calling

Education

B. Communication Pathology in Audiology

M. Communication Pathology in Audiology

Tools

Salesforce

Job description

HEARING EXPERT

INTRODUCTION

A company situated in Pretoria is seeking a Hearing Expert with 1-3 years of experience to join their team.

JOB PURPOSE

Hearing experts will provide high-quality counselling and remote care for a hearing care programme targeting the US market. They will ensure clients understand the effects of hearing loss and counsel them on available hearing care options. Once a client of the hearing aid company, the expert will assist remotely via video and voice calls, troubleshooting hearing aid issues, and making adjustments to settings and functionality.

REQUIREMENTS

• Minimum education (essential): B. Communication Pathology in Audiology
• Minimum education (desirable): M. Communication Pathology in Audiology
• Experience: 1-3 years in sale and fitment of hearing aids, troubleshooting, fine-tuning, customer relations, technical support, and administration
• Skills: Telephonic sales, excellent English, conflict management, communication, CRM experience (preferably Salesforce), video calling, cold calling
• Working hours: 15:00 - 02:00, four days per week, Monday to Friday

COMPETENCIES

Essential: Examining and articulating information, decision making, conflict resolution, positive thinking, understanding people, valuing individuals.

Important: Developing expertise, practical approaches, rapport building, convincing, composure, following procedures, task management, standards adherence, proactive action, opportunity seizing.

KEY PERFORMANCE AREAS

1. Client Support & Relationship Management (50%): Solve client problems, manage ticket system, escalate issues, conduct follow-ups, maintain professionalism, and improve service based on feedback.
2. Communication Management (20%): Keep logs updated, report on campaigns, collaborate with team, ensure documentation accuracy.
3. New Business Generation (20%): Handle inquiries, follow up on leads, generate revenue, upsell products.
4. Quality & Data Security (10%): Maintain confidentiality, protect personal data, and keep records compliant.

Salary: Market-related.