Customer Service Representative

Telehunt; Pretoria; Remote; ZAR 50 000 - 200 000; Full time

Job summary

Join a fast-growing BPO company as a Customer Support Representative, where you'll be the first point of contact for customers needing assistance with home appliances. This role offers a supportive and inclusive culture, with opportunities for growth and stability. Work remotely while enjoying a competitive salary and bonuses. This is a fantastic opportunity for individuals passionate about customer service and looking to make a difference in people's lives. Apply today to be part of a dynamic team that values people and results.

Benefits

Paid Training

10 Days PTO + Your Birthday Off

USB Headset with Noise Cancellation

Working Webcam

Inclusive and Supportive Culture

Upskilling and Growth Opportunities

Fun, Friendly Work Environment

$50 Welcome Bonus

$100 Appreciation Bonus

Job Security and Long-Term Stability

Qualifications

• 2+ years of experience in customer service or call centers preferred.
• Excellent English and Afrikaans communication skills required.

Responsibilities

• Answer inbound customer calls with confidence and empathy.
• Schedule repair appointments and troubleshoot basic appliance issues.

Skills

Customer Service

Communication Skills

Problem-Solving

Empathy

Education

High School Diploma

Customer Service Training

Tools

CRM Systems

Computer Skills

Job description

1 week ago Be among the first 25 applicants

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Telehunt provided pay range

This range is provided by Telehunt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Additional compensation types

Annual Bonus and Sign-on bonus

Work From Home | Full-Time | U.S. Hours |

We’re looking for a South African-based professional with excellent English and Afrikaans communication skills.

We’re a fast-growingBPO companyworking with a leadingU.S. appliance repair brand, and we’re looking for aprofessional, phone-savvy Customer Support Representativeto join our remote team.

This role isinbound call-heavy, and you’ll be the first point of contact for customers needing help with their home appliances — think refrigerators, ovens, washers, and more.

Your Responsibilities:

• Answer inbound customer calls with confidence and empathy
• Schedule repair appointments and explain service steps
• Troubleshoot basic appliance issues using scripts and training
• Coordinate with technicians and update CRM systems in real time
• Ensure customers feel heard, helped, and happy by the end of each call

Who You Are:

• Based inSouth Africawith excellent English and Afrikaans communication skills
• Clear, professional phone voice– warm, confident, and easy to understand
• Prior experience incustomer service or call centers (2+ years)preferred
• Able to workfull-time U.S. hours (3PM–11PM SAST)
• Fast learner with a friendly, problem-solving attitude
• Committed to along-term, stable remote position

Technical Requirements:

• Fiber Internet, wired connection (min.25 Mbps down / 10 Mbps up)
• Backup internet(mobile hotspot or second ISP)
• UPS backup power– minimum 1 hour for router & laptop
• Laptop or PC withi5 processor / 8GB RAM or better
• Quiet, professional workspace (no background noise)

What You’ll Get:

• Monthly Salary: R18,000 – R24,500/month (BOE)

This is a full-time remote role working directly with one of our property management clients through our BPO agency. You’ll be part of a high-performing, supportive team that’s building something amazing.

Work hours:9am to 5pm EST

Schedule:Monday through Friday – Full Time

• 100% Remote Work – forever
• Monthly Salary: R18,000 – R24,500/month (BOE)
• Job Security and Long-Term Stability
• Paid Training
• Inclusive and Supportive Culture
• Upskilling and Growth Opportunities
• Fun, Friendly Work Environment
• Opportunities for Promotion
• $50 Welcome Bonus (after 30 days)
• $100 Appreciation Bonus (after 3 months)
• 10 Days PTO + Your Birthday Off (after 3 months)
• USB Headset with Noise Cancellation
• Working Webcam
• Primary Internet: At least 25 Mbps cable connection
• Backup Internet: At least 10 Mbps

Apply today and join a company that believes in people, growth, and getting results — together.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Outsourcing and Offshoring Consulting

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