Universal Advisor

FirstRand Bank Limited; Bloemfontein; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading financial institution is seeking a Customer Service Representative to enhance customer experiences and provide effective product solutions. The role involves clear communication, ethical conduct, and the ability to adapt to changing customer needs. Candidates should be committed to achieving performance benchmarks and supporting organizational values.

Qualifications

• Ability to provide effective product solutions.
• Experience in customer service roles.
• Knowledge of digital and self-service channels.

Responsibilities

• Connect with customers and provide helpful solutions.
• Identify opportunities to sell or cross-sell products.
• Achieve transaction benchmarks and deliver exceptional service.

Skills

Communication

Customer Service

Ethical Conduct

Sales Skills

Job description

This job description provides a comprehensive overview of the role's responsibilities and expectations. However, it can be improved for clarity and readability by restructuring some sections and removing irrelevant details such as the application deadline and job alert creation. Here is a refined version:

Customer Service Representative

Our goal is to provide a positive customer experience by being helpful, sensitive to customer needs, and offering effective product solutions. This includes directing customers to the appropriate channels (eChannels and Self Service) while adhering to policies and processes.

1. Connect with customers by consistently living up to our brand promise of 'how we can help you.'
2. Communicate clearly and effectively, providing helpful solutions and products based on customer needs.
3. Conduct yourself ethically at all times.
4. Adhere to the Treating Customer Fairly (TCF) principles in all interactions.
5. Identify opportunities to sell or cross-sell products aligned with customer needs.
6. Maximize channel optimization opportunities to meet customer needs.
7. Support cost containment and reduction activities.
8. Optimize every customer interaction to migrate or convert customers to eChannels and encourage the use of digital and self-service channels.
9. Follow procedures and understand the risks associated with decisions.
10. Achieve transaction benchmarks and deliver exceptional customer service.
11. Support organizational values through your behavior.
12. Take accountability for your performance, personal, and career development.
13. Enhance your knowledge and skills through role-specific training via eCareers.
14. Contribute to the overall effectiveness and success of the team.
15. Adapt to changing business and customer needs.

Note: Applications will not be accepted after the specified closing date. Please submit your application before this deadline.