Community Associate

Spaces. offices | co-working | meeting rooms.; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in flexible workspaces is seeking a Community Associate to ensure smooth operations at their centres. The role involves providing exceptional customer service, leading a small team, and creating a welcoming atmosphere. Ideal candidates will have a background in customer service, strong leadership skills, and proficiency in IT. This full-time position offers competitive salary, ongoing training, and opportunities for career growth within a dynamic environment.

Benefits

Structured induction and ongoing training

Sales and KPI-driven bonuses

Opportunities for international mobility

Diverse and inclusive workplace

Standard business hours

Qualifications

• Experience in the service industry, preferably retail, hospitality, or creative arts.
• Ability to work independently and lead a small team.
• Proficiency in basic IT packages.

Responsibilities

• Ensure smooth operations of the centre.
• Create a welcoming environment for customers.
• Deliver exceptional customer service.

Skills

Customer Service

Leadership

Problem Solving

Tech

Tools

MS Office

Job description

Who are We…?

In a world where businesses are quickly shifting to hybrid work, IWG is pioneering the workspaces of tomorrow. Operating in 120 countries, we provide workspace solutions to meet diverse requirements.

Innovation, drive, and passion define us as a company that is always growing and adapting to global needs. We are a place for individuals who challenge their comfort zones and strive to make things happen.

Drive, Energy, Ambition, Ideas… What will you be doing?

Our centres offer busy professionals the perfect environment to work, engage, and be productive. Equipped with the latest technology and connectivity, they support even the most demanding work schedules.

As a Community Associate, you will play a critical role in ensuring our centres operate smoothly. While our buildings are aesthetically pleasing and tech-savvy, it is people like you who truly complete the experience. You will help create a welcoming environment that encourages customer loyalty and satisfaction.

What you’ll need…

1. Customer Service - Experience in the service industry is essential, with a background in retail, hospitality, or creative arts being advantageous. We provide comprehensive training to support your development.
2. Leadership - Ability to work independently within a small team (2-5 members). Our leaders are inspiring, caring, and nurturing, fostering motivation and delivering exceptional customer service daily.
3. Tech - Proficiency in basic IT packages such as MS Office is required. Additional systems training will be provided.
4. Problem Solving - Ability to think on your feet and handle new challenges daily to ensure smooth centre operations.

What’s In It For You…

• Work in an excellent office environment with great facilities.
• Structured induction and ongoing training to support your career growth.
• Variety and new challenges every day.
• Opportunity to manage a centre as if it were your own.
• Dynamic work environment with a committed team and strong customer relationships.
• Competitive salary and benefits.
• Sales and KPI-driven bonuses and incentives.
• Opportunities for international mobility within our global network of 3,400 locations.
• Diverse and inclusive workplace.
• Standard business hours (Monday to Friday) supporting work/life balance.
• Full-time, permanent employment.

Go far and worldwide…

As a market leader, we operate in a fast-paced environment. We seek ambitious individuals eager to learn and advance their careers. If you are customer-focused, we encourage applications from all sectors and backgrounds.

IWG and its brands, including HQ, Regus, and Spaces, are equal opportunity employers. We welcome applications regardless of ethnicity, gender, disability, religion, sexual orientation, or other protected characteristics. All applications are judged on merit.