Advanced Coordinator Support, Service

Beckman Coulter Dx North America; Centurion; On-site; ZAR 300 000 - 450 000; Full time

Job summary

Join a leading company as a Customer Support Coordinator, focusing on operational excellence in service support functions. You'll manage contract lifecycle, coordinate preventive maintenance, and ensure customer satisfaction while collaborating with various internal teams. This role offers the chance to make a significant impact in the healthcare and diagnostics sectors.

Qualifications

• Proven experience in customer support or contract management, preferably in healthcare.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.

Responsibilities

• Manage internal and external queries via email professionally.
• Handle all aspects of contract administration including renewals and cancellations.
• Generate and manage preventive maintenance demands in line with contract terms.

Skills

Customer Support

Contract Management

Organizational Skills

Communication

Collaboration

Tools

Microsoft Excel

ERP Systems

Job description

As a Customer Support Coordinator, you will play a pivotal role in ensuring operational excellence across our service support functions, with a strong focus on contract lifecycle management, preventive maintenance coordination, invoicing accuracy, and customer satisfaction. This role supports both the Diagnostics (DX) and Life Sciences (LS) businesses across [region – e.g., Africa and Middle East], and will be instrumental in maintaining the integrity of our Installed Base (IB) and ensuring timely and accurate execution of all administrative and transactional processes.

You will act as a trusted partner to internal stakeholders—including Commercial, Regulatory, Logistics, and Service teams—as well as external customers, ensuring efficient service delivery that aligns with our business goals and Danaher’s commitment to continuous improvement.

Key Responsibilities

Customer Support Administration

• Manage and respond to internal and external queries via email in a timely, professional, and customer-centric manner.
  
  

Contract Management

• Handle all aspects of contract administration including renewals, cancellations, and onboarding of new agreements.
• Ensure accurate execution of contract renewals upon receipt of Purchase Orders and signed documentation.
  
  

Installed Base & IMF Coordination

• Maintain and update Installed Base records in line with IMF standards and procedures.
• Correct errors in IMF submissions and ensure accurate activation/inactivation and site transitions.
  
  

Preventive Maintenance (PM) Coordination

• Generate and manage PM demands in line with contract terms.
• Validate service reports and ensure accurate closure of PM activities, especially during financial close periods.
• Cancel or adjust PMs as necessary to ensure alignment with business requirements.
  
  

Quotations & Financial Processing

• Prepare service quotations in coordination with commercial teams.
• Manage the invoicing process for completed cash jobs, including PO creation, receipting, and issue resolution.
• Monitor and execute actions from charges reports and customer communications.
  
  

Cross-functional Collaboration

• Partner closely with Commercial Operations, Logistics, Regulatory Affairs, Command Center, and other support functions to ensure seamless execution of customer service processes.
• Attend team meetings and contribute to discussions with timely documentation follow-ups and issue resolution.
  
  

Continuous Improvement

• Leverage Danaher Business System (DBS) tools to identify process improvements and contribute to sustaining high-performance support operations.
  
  

Required Qualifications & Skills

• Proven experience in customer support, contract management, or administrative operations—preferably in a healthcare, diagnostics, or life sciences environment.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Excel and ERP systems (Oracle preferred).
• Experience with tools such as SM, Quest, and IMF systems is a plus.
• Collaborative mindset with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Enthusiastic, solution-oriented, and committed to delivering service excellence.
  
  

Why Join Us?

At Danaher, you'll work alongside some of the most talented professionals in the industry while contributing to innovations that make a real difference in people's lives. This is more than just a job—it’s an opportunity to be part of something bigger. We are committed to your professional development through continuous learning, exposure to best-in-class tools, and the opportunity to grow within a global organization.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.