Logistics Admin

Chosen Talent; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the cannabis industry is seeking an Administration, Logistics, and Accounts Manager. The role involves managing customer communications, coordinating logistics, and overseeing general administration tasks. The ideal candidate will have strong customer service skills, be detail-oriented, and possess excellent organizational abilities. This position requires a proactive approach to managing deliveries and customer inquiries, ensuring smooth operations within the company.

Benefits

Basic salary

Qualifications

• Must own a car.
• Comfortable working in the cannabis industry.

Responsibilities

• Manage office communications and customer inquiries.
• Coordinate daily activities with the warehouse manager.
• Schedule and manage deliveries.

Skills

Customer Service

Communication

Logistics Management

Organizational Skills

Job description

Administration, Logistics, and Accounts Manager

Job Description

Customer Communication & Account Management

1. Manage office communications via phone (WhatsApp and calls), assisting retail and wholesale customers with order updates and inquiries.
2. Receive, process (print, pack, and dispatch), and track wholesale orders across all platforms (phone, email, and website).
3. Generate and send invoices for wholesale orders, maintaining accurate records of transactions and packing slips.
4. Guide retail customers through the membership platform, explaining product ranges and granting access as needed.
5. Send WhatsApp broadcasts to wholesale customers for monthly promotions and manage automated responses when required.
6. Oversee and respond to customer inquiries via office emails.

Operations

1. Coordinate daily activities with the warehouse manager to ensure timely packing, checking, and dispatching of orders.

Logistics

1. Schedule and manage deliveries using company drivers, Uber, and courier services.
2. Liaise with couriers and drivers to ensure timely collection and delivery of orders.
3. Communicate with retail and wholesale customers regarding delivery updates.
4. Assist with Takealot lead-time orders when necessary.

General Administration

1. Manage the procurement of packaging, boxing, and office supplies.

Tastings & Promotions

1. Organize and schedule promoters for events, ensuring correct timing and location details.
2. Train new promoters as needed.
3. Arrange and dispatch necessary equipment and stock for tasting events.

Attributes

1. Exceptional customer service skills.
2. Strong communication abilities.
3. A sense of urgency and ability to prioritize effectively.
4. Excellent organizational skills and attention to detail.

Requirements

1. Based in Cape Town.
2. Must own a car.
3. Comfortable working in the cannabis industry.

Desired Skills

1. Logistics Management
2. Arranging deliveries
3. Warehouse Administration

About The Employer

1. Company has been operating since 2018.
2. We sell our products nationally with a team of 10 people.
3. 80% of sales are direct to other retails (business-to-business).
4. The remaining 20% is split between online sales and Takealot.
5. Marketing interaction, merchandise, and tastings are important for engaging resellers and boosting online sales.

Employer & Job Benefits

• Basic salary.