Marketplace Operations Associate

Houst; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the short-term rental market is seeking a Marketplace Operations Associate to enhance property listings across platforms like Airbnb and Booking.com. The role involves managing listings, ensuring quality, and leveraging data to improve performance. Ideal candidates are detail-oriented, analytical, and proactive problem solvers, ready to thrive in a dynamic environment.

Benefits

23 paid holiday days (plus public holidays)

Extra day off for your birthday

Employee discounts at various outlets

Pawternity leave for new pet owners

Laptop for business use

Qualifications

• Experience in platform support or listings-focused roles in short-term rentals.
• Proficient with spreadsheets for data analysis.
• Strong attention to detail and proactive problem-solving skills.

Responsibilities

• Manage and maintain property listings across multiple platforms.
• Conduct audits to ensure listing accuracy and competitiveness.
• Coordinate with internal teams for listing performance.

Skills

Analytical Mindset

Precision and Accuracy

Problem Solving

Organised and Reliable

Communication

Customer-Centric Outlook

Job description

The Marketplace Operations Associate will elevate the quality and performance of our property listings across short-term rental platforms such as Airbnb and Booking.com. This role is vital to ensuring our online presence is polished, consistent, and effective in driving bookings and guest satisfaction.

You'll take ownership of listings across multiple marketplaces, maintain high standards of accuracy and appeal, and work closely with teams across the business to streamline operations and solve problems. This position is perfect for someone who thrives in fast-moving environments, has a sharp analytical mind, and takes pride in delivering exceptional results.

What You'll Be Doing

1. Listing Management: Own the setup, updating, and upkeep of property listings across several booking platforms, making sure every detail is spot-on and visually compelling.
2. Quality Control: Perform thorough audits of listings to ensure they meet our standards for accuracy, brand alignment, and competitiveness.
3. Cross-Team Coordination: Liaise with internal teams to ensure smooth communication and alignment of priorities related to listing and platform performance.
4. Data-Driven Improvements: Use Google Sheets to review performance data, identify trends or issues, and turn insights into actions that enhance visibility and conversion.
5. Issue Resolution: Troubleshoot technical or operational issues related to third-party platforms and implement process improvements to prevent reoccurrence.
6. Process Improvement: Help refine internal workflows, contribute to key team goals, and maintain delivery timelines across your tasks.

Requirements

1. Relevant Experience: Ideally, you will have experience in platform support or listings-focused roles within a tech-enabled or short-term rental environment.
2. Analytical Mindset: Confident in using spreadsheets to spot patterns and make data-backed decisions that improve listing performance.
3. Precision and Accuracy: An eye for detail, identifying inconsistencies before anyone else does.
4. Proactive Problem Solver: You don't wait for problems to be fixed; you figure out how to fix them.
5. Organised and Reliable: Skilled at juggling priorities, managing your time well, and consistently meeting deadlines.
6. Great Communicator: Whether via Slack, email, or meetings, you're clear, professional, and easy to work with.
7. Customer-Centric Outlook: You understand the impact of your work on guest experience and host success, and you care about both.

Benefits

1. 23 paid holiday days (plus public holidays)
2. An extra day off for your birthday
3. Employee discounts at restaurants, shops, gyms, cinemas, and more
4. Pawternity leave for new pet owners working from home
5. Laptop for business use

Salary Banding: R14,000 - R18,000 per month (DOE)