Store Manager - Grey Owl

Clicks Group; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the FMCG sector is seeking a Store Manager to ensure efficient store operations and service excellence. The role involves driving sales, managing staff, and maintaining high standards of customer service. The ideal candidate will have a strong retail background and proven managerial skills.

Qualifications

• Minimum 2 years' experience in store management within retail/FMCG.
• Financial management experience required.

Responsibilities

• Achieve store's financial performance by driving sales and monitoring targets.
• Manage operational activities including expenses, stock, and administration.
• Implement customer service initiatives to enhance customer experience.

Skills

Financial management principles

Customer service excellence

Retail/FMCG background

Managerial skills

Communication

Education

Grade 12

Degree or Diploma in retail, finance, pharmacy, or related field

Job description

Listing reference :

click_Listing status : Online
Apply by : 10 May

Position Summary

Industry : FMCG & Supply Management
Job category : Other : FMCG, Retail, Wholesale and Supply Chain
Location : Centurion
Contract : Permanent
Remuneration : Market Related
EE position : Yes

About Our Company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job Description

Job Purpose : To ensure the efficient operation of the store and service excellence by leading and directing the store operations team to meet sales, profit, and compliance targets, thereby providing a competitive advantage for the brand.

Job Objectives

1. To achieve the store's financial performance by driving sales, monitoring targets, and taking proactive actions.
2. To manage operational activities including expenses, stock, shrinkage, housekeeping, and administration.
3. To oversee visual merchandising and maintain store presentation and promotional standards.
4. To develop and motivate employees through effective leadership and ongoing development.
5. To schedule staff efficiently in line with company policies.
6. To handle administrative tasks such as employee records and attendance.
7. To implement customer service initiatives to enhance customer experience and loyalty.
8. To build relationships with stakeholders to achieve business objectives.
9. To monitor customer trends and competitor activity to capitalize on opportunities.
10. To promote cohesion between store, pharmacy, and clinic teams.
11. To foster a high-performing business culture aligned with company values.

Minimum Requirements

Education and Experience :
Essential : Grade 12 (Maths 50%, English 50%)
Essential : Degree or Diploma in retail, finance, pharmacy, or related field.
Minimum 2 years' experience in store management within retail/FMCG or successful completion of Clicks Trainee Store Management Programme.
Financial management experience (budgets, P&L, ratios).

Knowledge and Skills

• Financial management principles
• Retail/FMCG background, merchandising, and promotions
• Stock, cost, risk, and compliance management
• Customer service excellence
• Labour legislation and IR practices
• Competency-based interviewing
• Managerial skills, results-driven, planning, problem-solving
• Customer orientation, communication, computer literacy, financial acumen

Competencies

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with People
• Analyzing
• Coping with Pressures and Setbacks

Note: Only applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with our Employment Equity plan. We encourage people with disabilities to apply.