Lead Software Engineer- Cloud Platform

New Relic, Inc.; Cleveland (OH); Remote; USD 120 000 - 160 000; Full time

Job summary

A leading company is seeking a Lead Software Engineer for its Cloud Platform team. This role focuses on developing advanced cloud platforms and services, particularly in Generative AI. The ideal candidate will lead AI initiatives, optimize infrastructure, and mentor engineers while driving impactful projects. The position offers excellent career growth opportunities and requires strong coding skills in Python, Java, or C#, along with deep knowledge of generative AI technologies.

Benefits

Health coverage

Parental leave

Mental health support

401(k)

Paid time off

Qualifications

• 6+ years in software development and/or operations.
• Deep knowledge of generative models like GANs, VAEs, LLMs.
• Proven experience delivering enterprise-scale AI services.

Responsibilities

• Lead Generative AI initiatives within the Cloud Platform team.
• Develop a comprehensive generative AI SDK integrating LLMs.
• Mentor engineers and enhance team quality and collaboration.

Skills

Python

Java

C#

AI infrastructure

Generative AI

Tools

TensorFlow

PyTorch

Hugging Face

AWS

Azure

Google Vertex AI

Job description

Lead Software Engineer - Cloud Platform

Req ID: FY|R&D|#1

Locations: Multiple US cities including Atlanta, Austin, Baltimore, Boise, Boston, Charleston, Chicago, Cleveland, Dallas, Detroit, Houston, Indianapolis, Kansas City, Las Vegas, Los Angeles, Miami, Milwaukee, Minneapolis, Omaha, Orlando, Philadelphia, Pittsburgh, Portland, Salt Lake City, San Francisco, San Jose, Seattle, St. Louis, Washington.

Work arrangement: Fully Remote

About the opportunity

At New Relic, we empower customers with real-time insights to accelerate innovation through our observability tools, providing visibility into technologies and distributed systems to proactively address issues, optimize performance, and enhance infrastructure.

Join our Cloud Platform team to develop advanced cloud platforms and services that process over 2 billion telemetry events per minute across multi-cloud environments. We seek a Lead Software Engineer to lead our expansion into AI and ML, focusing on Generative AI. This role involves developing innovative solutions for content generation, automation, anomaly detection, and predictive analytics, transforming data interaction and shaping our technical strategies.

This position offers an excellent opportunity for career growth, skill enhancement, and deepening expertise in Generative AI and cloud technologies. The ideal candidate has robust AI infrastructure experience, particularly in Generative AI, and can tackle complex challenges in digital innovation.

What you'll do

• Lead Generative AI initiatives within the Cloud Platform team, focusing on content creation, decision-making, and predictive analytics to revolutionize data interaction.
• Set and drive team objectives for impactful projects, optimizing AI architecture and infrastructure, and increasing developer productivity.
• Analyze data rigorously to improve strategies, craft use cases, and refine approaches.
• Develop a comprehensive generative AI SDK, integrating LLMs like OpenAI and Google AI with languages such as Python, Java, C#, using platforms like AWS Bedrock, Azure Semantic Kernel, or Google Vertex AI.
• Oversee technical efforts across teams, ensuring seamless project execution and high standards.
• Mentor engineers and data engineers, enhancing team quality and collaboration.
• Create AI Proof of Concepts and MVPs, supporting multiple business domains and iterating on models.

Requirements

• 6+ years in software development and/or operations.
• Strategic vision for generative AI applications in business.
• Deep knowledge of generative models (GANs, VAEs, LLMs like GPT, BERT, Transformers).
• Strong coding skills in Python, Java, or C#, with experience in AI libraries (TensorFlow, PyTorch, Hugging Face).
• Familiarity with cloud platforms supporting generative models (Google Vertex AI, Azure AI, AWS ML).
• Experience manipulating large datasets and generating synthetic data.
• Practical experience applying generative tech in content creation, data augmentation, simulation, anomaly detection.
• Proven experience delivering enterprise-scale AI services, including OpenAI, AWS Bedrock, MLOps, NLP, AI infrastructure, architecture design.
• Ability to align AI initiatives with business goals to drive value.
• Experience creating AI MVPs and supporting multiple domains.

Bonus points

• Experience with recommender systems and ranking models.
• Knowledge of AI accelerator architectures.
• Leadership skills in guiding technical teams.

We value diversity and inclusion, encouraging authentic self-expression and celebrating different backgrounds and abilities. If you need accommodations during the application process, please visit our website.

Our flexible work model supports fully office-based, remote, or hybrid arrangements.

Our hiring process

Note: Visa sponsorship is not available. All hires must verify identity and eligibility to work, with background checks required due to data stewardship responsibilities. We consider applicants with criminal records on a case-by-case basis.

We do not accept unsolicited resumes from agencies without a contract. We are an equal opportunity employer, committed to diversity and inclusion, evaluating candidates solely on qualifications.

Review our Privacy Notice and learn about our benefits, including health coverage, parental leave, mental health support, 401(k), paid time off, and more.