Branch Manager Cape Town Shipping

121talent Pty; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading Shipping Agency is seeking an experienced Branch Manager to oversee operations in the Western Cape. The ideal candidate will have a strong background in shipping and logistics, with proven leadership skills. Responsibilities include strategic leadership, customer relationship management, and operational excellence. The role requires building key customer relationships and ensuring service excellence in refrigerated cargo management. If you possess the entrepreneurial mindset and strong management experience, apply now to join a dynamic team.

Qualifications

• 10-15 years of management experience.
• Knowledge of the ships agency industry, both commercial and operational.

Responsibilities

• Oversee the management of the Western Cape branch office.
• Build and maintain strong relationships with key importers and exporters.
• Lead and manage branch staff to maximize productivity.

Skills

Leadership

Customer Service

Inventory Control

Warehouse Operations

Shipping & Logistics

Education

Grade 12 Senior Certificate

Tools

ISO

AS400

Job description

Our client, a leading Shipping Agency based in Cape Town, is looking to fill the position of Branch Manager.

Purpose of the Role :

We are seeking an experienced, results-driven Branch Manager to oversee operations in the Western Cape. The ideal candidate must have a strong background in shipping and logistics, responsible for driving the growth of the brand in the local market. The candidate should possess strong leadership skills in both commercial and people management, along with an entrepreneurial mindset to drive growth and profitability. As the face of the company, the Cape Town Branch Manager will engage and manage stakeholders both internally and externally, lead the team in achieving business objectives, manage key customer relationships, and ensure operational efficiency and exemplary customer service.

Key Responsibilities :

Strategic Leadership :

• Oversee the management of the Western Cape branch office and contribute to the company's strategic direction.
• Differentiate the company from competitors through innovative strategies and superior service delivery.
• Optimize revenue generation and cost efficiency across all operations.

Customer Relationship :

• Build and maintain strong relationships with key importers, exporters, and other stakeholders.
• Support sales staff in their activities to ensure seamless customer engagement and satisfaction.
• Conduct regular customer visits and calls, maintaining up-to-date CRM records and reporting.
• Build and maintain strong relationships with reefer customers, understanding their specific needs, including temperature-sensitive logistics and time-critical deliveries.
• CRM Management: Maintain accurate and up-to-date records of customer interactions, preferences, and service agreements in the company's CRM system, ensuring transparency and accountability.

Operational Excellence :

• Manage and monitor export booking performance to ensure optimal slot utilization for laden and empty containers.
• Oversee equipment supply, claims resolution, and vessel operations to ensure high productivity and service standards.
• Support vessel operations with comprehensive assistance as needed.

Refrigerated Cargo Responsibilities :

• Service Excellence: Act as the primary point of contact for reefer customers, ensuring seamless communication and timely resolution of service issues.
• Proactive Support: Offer consultative support with insights into cargo care, shipping solutions, and industry regulations.
• Business Growth: Identify opportunities for upselling or cross-selling value-added services.
• Customer Feedback and Insights: Gather and analyze feedback to improve services.
• Market Intelligence: Stay informed on market trends and competitor activities.
• Key Account Management: Manage key reefer accounts, providing tailored solutions.

Team Management :

• Lead and manage branch staff to maximize productivity, ensuring compliance with labor laws and procedures.
• Foster a positive work environment promoting growth and teamwork.

Marketing and Reporting :

• Oversee marketing, import/export, and operational activities at the branch.
• Prepare and submit performance reports regularly.

Qualifications / Core Knowledge / Experience :

• Grade 12 Senior Certificate.
• Knowledge of the ships agency industry, both commercial and operational.
• 10-15 years of management experience.
• Strong customer, sales, and freight focus.
• Proven leadership skills.
• Computer and systems literacy.
• Extensive knowledge of the reefer industry.

If interested, please send a detailed CV to the provided contact. If you are not contacted within two weeks, consider your application unsuccessful.

Required Experience : Manager

Key Skills : Inventory Control, Warehouse Operations, Warehousing, Customer Service, Shipping & Freight Forwarding, ISO, AS400, International Shipments, Shipping & Logistics, Inbound shipments, Outgoing shipments, Purchase order, LTL

Employment Type : Full-Time

Experience : years

Vacancy : 1