Strategic Account Manager - Saas

Dsl Telecom; Wes-Kaap; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading company in South Africa is seeking a Strategic Account Manager to enhance customer engagement and maximize the use of ZOHO software. The role involves working closely with clients to ensure they achieve success with the software, providing tailored solutions and training. Candidates should have a strong background in SaaS environments and excellent communication skills, ready to thrive in a dynamic tech-driven environment.

Benefits

Hands-on experience

Learning opportunities from industry leaders

Supportive environment for skill development

Opportunity to work with diverse clients

Build valuable connections in technology

Qualifications

• Minimum of 2 years of experience in software support within a SaaS environment.
• Experience in account management with a proven track record.

Responsibilities

• Proactively address customer needs with personalized onboarding and training.
• Engage with customers via travel, phone, email, and onsite visits.

Skills

Analytical

Communication

Adaptability

Education

Degree in Communications

Degree in Business

Degree in Marketing

Tools

ZOHO

Job description

Somerset West, South Africa | Posted on 14/04

We are looking for a tech-savvy Strategic Account Manager who possesses a strong drive for results to join our software department.

Your position will be key to our growth strategy, working closely with key customers to help them utilize ZOHO to its full potential. Successful candidates must be social, analytical, eager to learn and adapt to new software, and able to communicate clearly and effectively.

Role Overview

The ideal Strategic Account Manager will engage with customers, maximize value, and develop strategies to expand our customer base.

About DSL Telecom

DSL Telecom is a Sales & Marketing company specializing in high-demand technology products including Internet, Voice, and Cloud Services. We are the largest Vox business partner in South Africa, the leading post-paid Telkom dealer nationwide, and the first and largest Zoho partner in Sub-Saharan Africa.

Our achievements have earned us numerous awards. Our position in high-growth industries offers endless possibilities for growth for both DSL Telecom and the right candidate.

What’s In It for You

• Hands-on experience and learning opportunities from industry leaders.
• Proficiency in one of the leading SaaS platforms.
• A supportive environment for skill development and career growth.
• Opportunity to work with diverse clients and projects.
• Build valuable connections and skills within the technology sector.

Key Responsibilities

• Proactively address customer needs with personalized onboarding, training, and tailored solutions.
• Coach customers to become proficient in Zoho products, promoting independence and success.
• Collaborate with Sales, Marketing, and Product teams to ensure a high-quality customer experience and provide feedback for continuous improvement.
• Engage with customers via travel, phone, email, and onsite visits to understand their needs and maximize Zoho utilization.
• Stay updated on SaaS industry trends, best practices, and obtain relevant certifications.

Qualifications

• A degree in Communications, Business, Marketing, or related field, or equivalent qualification.
• Minimum of 2 years of experience in software support within a SaaS environment.
• Experience in account management with a proven track record of improving customer satisfaction, adoption, and retention.
• Proficiency in application or internet-based customer support and self-management across multiple systems.
• Excellent communication skills, positive attitude, leadership qualities, and enthusiasm for learning and teaching.

Requirements

• Based in Somerset West or surrounding areas.
• Regular presence at DSL Telecom’s office in Somerset West (local candidates only).
• Valid driver’s license and access to a vehicle for travel to customer locations.

If you're ready to make your mark in the software industry, we look forward to hearing from you!