Tracer Supervisor Healthcare (WITS RHI Gophelega Tshwane Community)

AJ Personnel; Pretoria; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading organization is seeking a Junior position to provide technical support and manage a team of Tracers for HIV patients. The role involves coordinating care, mentoring staff, and engaging with community stakeholders. Ideal candidates will have relevant healthcare experience and strong communication skills. This position is based in Tshwane and requires effective teamwork and the ability to work under pressure. Applications are open until May 16, 2025.

Qualifications

• At least 1 year relevant healthcare experience, especially with TB and HIV clients.

Responsibilities

• Coordinate allocation of ART defaulters to Tracers and monitor success.
• Mentor Tracers to ensure linkage and retention of HIV positive patients.
• Coordinate community campaigns for HIV management.

Skills

Communication

Interpersonal Skills

Teamwork

Education

Grade 12

Degree/Diploma in Social Science

Management Qualification

Job description

AJ Personnel

• Contract Junior position
• Posted 14 May 2025 by AJ Personnel
• Job 2610633 - Ref JHB003453

About the position

Background:
The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa’s health challenges. It is located within the University of the Witwatersrand and addresses some of the greatest public health concerns affecting our region, including HIV and its related problems, sexual and reproductive health, and vaccinology.

Main purpose of the job

To provide technical support, manage and supervise a team of Tracers assigned to a cluster to ensure individualised successful tracing support (Physical and/or telephonic) for patients either newly diagnosed with HIV and on the Waiting on ART (WOA) list or those already on ART and are on any defaulter lists.

Location

Tshwane (Community)

Key performance areas

1. Coordinate the allocation of ART defaulters or HIV positive patients waiting to be initiated to the Tracers and monitor the success of return to care.
2. Mentor, capacitate, and provide technical assistance to Tracers to ensure linkage and retention of HIV positive patients.
3. Coordinate and monitor tracing of missed appointments to avoid patients lost to follow-up (home visits, calls, SMS).
4. Support referral of HIV positive patients to multidisciplinary teams (psychosocial, nutrition, etc.).
5. Supervise and lead Tracers to ensure daily activities are implemented and monitored.
6. Liaise with community stakeholders to facilitate access for lost to follow-up clients.
7. Coordinate community campaigns for HIV management and retention activities.
8. Support team in follow-up contacts and physical tracing arrangements.
9. Mentor Tracers on appointment scheduling and follow-up visits.
10. Ensure confidentiality and proper reporting of activities.
11. Manage assets and administrative tasks related to the team.
12. Set, review, and improve team performance and conduct training as needed.
13. Promote teamwork, self-management, and positive work attitude.

Minimum education and training

• Grade 12
• Degree/Diploma in Social Science, Management, or equivalent qualification

Work experience

• At least 1 year relevant healthcare experience, especially with TB and HIV clients

Additional desirable qualities

• Excellent communication and interpersonal skills
• Ability to work in a team and collaborate effectively

Job demands

• Overtime or weekend work may be required
• Ability to work under pressure
• Discretion and confidentiality required at all times
• Local travel may be necessary

Communication and relationships

• Maintain effective relationships with team members, health facilities, community leaders, and stakeholders

Application instructions

• Submit a detailed, updated CV if you meet the minimum requirements
• Apply online via our website, completing your registration and accepting POPIA terms
• Note that applications not adhering to criteria will not be considered
• Wits Health will only respond to shortlisted candidates
• Closing date: 16 May 2025
• No CVs accepted after closing date

Additional notes

• Preference given to applicants from designated groups as per Employment Equity Act
• AJ Personnel handles advertising and response, not salary details

Desired skills

• Social Science degree/diploma
• Management qualification
• Experience in health industry, TB/HIV
• Based in Tshwane, community engagement, immediate availability

AJ Personnel is a recruitment agency established in 1987, specializing in placing suitable candidates across various industries. We provide placement for permanent, contract, and temporary roles. Based in Randburg, we operate nationwide.