Blitz Team Member

Smollan; Durban; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance in-store execution and drive sales performance. This role involves managing relationships with store owners, executing promotional activities, and ensuring optimal stock levels. You will play a key role in building creative displays and maintaining a clean and organized retail environment. If you are passionate about retail and have a knack for customer service, this is an exciting opportunity to make a significant impact in the retail sector.

Qualifications

• Experience in retail execution and managing store relationships.
• Ability to analyze stock levels and manage inventory effectively.

Responsibilities

• Drive sell-out through effective in-store execution and relationship building.
• Manage stock levels and ensure compliance with promotional activities.
• Gather customer feedback and resolve issues to enhance satisfaction.

Skills

Retail Management

Customer Relationship Management

Inventory Management

Sales Promotion

Communication Skills

Education

High School Diploma

Bachelor's Degree in Business or Marketing

Tools

HHT (Hand Held Terminal)

Job description

To deliver the client KPIs (drive sell out, maintain and grow retail assets, and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store setup.

Key Responsibilities and Deliverables :

1. Drive sell out

• Comply with call cycle
• Manage returned goods system and follow up on damaged goods collections
• Provide feedback regarding store-specific issues
• Communicate and escalate stock issues
• Monitor and communicate pricing in stores, investigating discrepancies
• Confirm pricing in accordance with promotions
• Implement sales promotional activity as per client brief
• Train store sales consultants
• Ensure all store sales consultants are registered on MCS and drive uploads
• Capture required sell-out data on HHT

Effective management of shelf health

• Count stock and determine stock to be merchandised
• Merchandise available stock in line with client brief
• Optimize stock levels, monitor slow/fast sellers, and take appropriate action
• Conduct quality checks and respond to poor quality or damaged stock
• Keep area/shelves clean, tidy, and uncluttered
• Identify opportunities to cross merchandise and implement
• Communicate and achieve brand objectives
• Manage out-of-stock situations
• Negotiate prime positioning of Samsung products with store management

Effective execution of promotional activity

• Communicate promotional activities to customers
• Negotiate POP material with store owners/managers
• Ensure promotional activities are implemented, maintained, and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ innovations
• Ensure all in-store staff understand promotion mechanics and provide feedback to management
• Carry out blitz activities as required, including:
• Assisting at new store openings
• Building promotional events and displays
• Ad hoc promotional activities

Effective administration

• Report on competitor activities
• Provide promotional feedback reports
• Ensure HHT capture compliance
• Compile monthly promotional calendar
• Maintain assets according to company policy

Customer service and satisfaction

• Gather feedback from customer complaints, queries, and requests and ensure resolution
• Communicate and update knowledge of promotions/product knowledge to advise on product use
• Build and maintain strong working relationships