Passenger Vehicle Ford Service Advisor - Northern Suburbs

Select Motor Recruitment; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a skilled Passenger Vehicle Service Advisor to enhance their busy workshop. This role involves managing customer interactions, ensuring high satisfaction levels, and upselling services to boost business volume. The ideal candidate will have a strong background in the motor industry, excellent customer service skills, and a self-motivated, friendly demeanor. Join a dynamic team where your contributions will be valued and rewarded, and help create lasting relationships with customers in a fast-paced environment.

Benefits

Subsidized Medical Aid

Company Contribution to Provident Fund

Qualifications

• Minimum 3-5 years' experience as a Service Advisor in the motor industry.
• Strong client relationship skills and customer service focus.

Responsibilities

• Manage customer interactions and service processes effectively.
• Achieve high customer satisfaction and loyalty through excellent service.
• Handle complaints and provide alternative repair solutions.

Skills

Customer Service

Administrative Skills

Teamwork

Communication Skills

Problem Solving

Job description

Remuneration : R16.00 to R20.00 dependent on skill set, knowledge, and experience + subsidized medical aid on specific plan types + company contribution to provident fund.

Purpose Of The Job :

Our client is seeking an experienced Passenger Vehicle Service Advisor to join their busy workshop.

Responsibilities :

1. Follow up with orders and parts requirements on current and future jobs.
2. Manage the total customer handling process in the service and repairs area.
3. Achieve high customer satisfaction and confidence to increase loyalty and trust.
4. Generate service business volume through upselling parts and labour during customer interactions.
5. Build and maintain a positive service image among customers.
6. Handle all customer requirements by offering alternative repair solutions and pricing options.
7. Motivate and technically validate warranty and policy-related repairs with customers.
8. Manage customer complaints and issues up to a certain level.
9. Support workshop scheduling and coordinate with the foreman regarding customer volume and appointments.
10. Use various communication methods (bookings, phone calls, email, in-person) to schedule appointments.
11. Follow-up after service/repair to ensure customer satisfaction.
12. Maintain positive relationships with customers for repeat and referral business.
13. Perform general administrative duties for the workshop or service department.

Requirements :

1. Minimum 3-5 years' relevant experience within the motor industry at dealership level, in a similar role as Service Advisor.
2. Ford experience is an advantage.
3. Team player, friendly, energetic.
4. Self-motivated and target/goal-driven.
5. Excellent client relationship skills and customer service.
6. Strong administrative and BSI skills.
7. Motor industry experience is essential.

Please note only candidates with the required experience will be contacted. If you are not contacted within 14 days, consider your application unsuccessful. Applications are only considered from candidates meeting the specified criteria. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond. Applications should be submitted by Thursday, 8 May.