Contact Centre Sales Agent

Virgin Active South Africa; Cape Town; On-site; ZAR 240 000 - 360 000; Full time

Job summary

A leading fitness organization is seeking a Sales Consultant to enhance member experiences and drive sales. The role involves generating leads, providing excellent service, and achieving sales targets. Ideal candidates will possess strong communication and negotiation skills, and a commitment to fostering a positive environment for members.

Qualifications

• Up to 3 years’ experience in sales or retentions roles.
• Proven success in meeting sales budgets, preferably over the phone.

Responsibilities

• Generate leads for future sales and convert inquiries into sales.
• Provide heartfelt service to prospective and existing members.
• Work flexibly, including weekends and public holidays.

Skills

Negotiation

Persuasion

Communication

Interpersonal Skills

Resilience

Education

Matric or equivalent qualification

Tools

CRM software

Telephone systems

Job description

Your Purpose

The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals. Do the best work of your life by enabling experiences that help people live an active life. To make exercise irresistible. To focus on giving members an irresistible experience.

Your Duties & Responsibilities

Always contribute towards achieving our strategic business vision, aligning with our values of learning, improving, and inspiring, while having fun and doing the right thing. Be self-disciplined, plan, and work independently. Work flexibly, including weekends, early or late hours, and public holidays. Be computer literate, proficient in Word, Excel, Outlook, and able to write emails with excellent grammar and spelling. Understand the market and demographics of various clubs to communicate effectively. Develop networks and relationships with potential members and colleagues. Follow manual processes for tracking potential members. Conduct thorough needs analysis to advise on club offerings. Perform administrative functions and additional tasks such as mystery calls and confirmation calls as required. Generate leads for future sales. Provide heartfelt service to prospective and existing members through every interaction. Work over certain weekends and public holidays to meet KPIs. Stay updated on club events, activities, and campaigns. Attend training and meetings, complete product training, and maintain positive relationships with staff. Deal efficiently with prospect inquiries, resolve issues, and achieve KPIs. Collaborate with the team to meet budget goals. Set appointments, maximize opportunities, and convert inquiries into sales. Perform additional tasks like live chat, social media engagement, and reviews.

We can’t live without

• Matric or equivalent qualification
• Up to 3 years’ experience in sales or retentions roles
• Proven success in meeting sales budgets, preferably over the phone
• Outstanding negotiation and persuasion skills, with the ability to resolve issues and handle complaints
• Ability to read, write, and converse in English
• Excellent communication and interpersonal skills
• Resilience to handle rejection
• Ability to multitask seamlessly across systems and communication channels

We’d like you to have

• Adaptability to a fast-paced, challenging environment
• Curiosity
• A winning mentality and motivation to succeed
• A commitment to making a difference in people’s lives
• Growth mindset
• Ability to work independently
• Trustworthiness and integrity
• A drive to create memorable moments for members
• Decision-making skills and ownership
• Action-oriented approach

We’d love you to have

• Good knowledge of CRM software and telephone systems
• Wellness knowledge beyond the health club
• Quick and bold decision-making skills
• Agility and collaboration skills
• High emotional intelligence (EQ)

What success looks like [Key Performance Indicators (KPIs)]

• Sales Budget achievement
• Lead completion rate
• Unpaid percentage
• Conversation rate
• Quality assurance & compliance
• Virgin Values adherence