Client Liaison Officer

Tracker Connect; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in the IT & Internet sector is seeking a Client Liaison Officer in Durban. The role involves providing sales support, managing client queries, and fostering relationships to enhance customer experience. Ideal candidates will have a Matric qualification and at least 3 years of customer service experience in a fleet organization, along with strong communication and organizational skills.

Qualifications

• 3 years Customer services experience in a Fleet organization.
• Knowledge of Fleet Tracking systems and processes.
• Intermediate level in Excel.

Responsibilities

• Provide Sales Support to Gold & Silver clients.
• Manage client queries and follow up until resolved.
• Build effective relationships across divisions.

Skills

Customer Service

Communication

Organizational Skills

Time Management

Teamwork

Problem Solving

Education

Matric

Tools

MS Office

Job description

Position Summary

Industry: IT & Internet

Job category: Client Services

Location: Durban

Contract: Permanent

Remuneration: MARKET RELATED

EE position: Yes

Introduction

Tracker requires the Services of the Client Liaison Officer within the Sales Department based in Durban. This position requires the candidate to support the existing organization of work and staff within the department as well as the different departments and our stakeholders within TRACKER. Attention to detail and meticulousness is an inherent requirement of the job. The candidate must be Customer Service driven and be able to work independently. The candidate must be well presented.

Job Description

The incumbent will be expected to:

• Provide Sales Support to Gold & Silver clients as identified by Business Sales Manager
• Act as a back up to the Sales consultants on the road for the above clients to improve turnaround time on leads received to ensure better customer experience
• Process and submit any signed MSA and Addendums, COO, DERE’s, sent to you for these accounts by consultants and clients directly
• Check that documents are completed in full and signed by the authorised signatory before submitting for loading
• Ensure that the Lead Source, Pricing Source and Consultant is indicated on the body of the email that is sent to Acquisitions
• Where approvals are needed, attach approvals to the loading request sent to Acquisitions
• Where special pricing is applicable ensure that comm set email from Finance is attached and confirmation from Finance that comm set has been added to iEvolve.
• Manage all requests that are returned by Acquisitions, including requests that have been sent directly to Sales Corp by the consultants.
• Follow up daily to ensure what was scheduled is installed and if not take corrective action.
• Attend to all client queries, by investigating and submitting the query to the relevant department and following up until query is resolved.
• All internal queries on these accounts must be handled from start to finish by CLO and communication to client must be sent by CLO on progress and completion
• Assist with any ad – hoc requests from Sales Manager
• Building effective relationships across all divisions within Tracker to improve both internal and external customer experience to gold and silver clients while assisting the Sales team to focus on increasing sales productivity
• Report to Business Sales Manager
  
  

Requirements

Minimum requirements

• Matric
• 3 years Customer services experience in a Fleet organization
• Knowledge of Fleet Tracking systems and processes to expedite related queries
• MS office Knowledge (intermediate level in Excel)
• Above average Customer Service skills
• Ability to work under pressure
• Ability to work within a team
• Out of the box thinking skills
• Excellent service, communication and organizational skills
• Time management
  
  

If you have not heard from us within two weeks, please note that your application has been unsuccessful