Azure Platform Engineer

JSM Business Services; Milnerton; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team, providing vital platform and infrastructure support for a significant UK client. This role involves ensuring the stability, availability, and security of services while adhering to ITIL practices. The ideal candidate will possess strong 3rd line support experience and relevant Azure certifications, coupled with exceptional communication skills and a customer-centric approach. With a focus on continuous improvement and teamwork, this position offers a dynamic environment where your contributions will enhance customer service and operational efficiency. Join this forward-thinking company and take your career to the next level!

Benefits

100% medical aid insurance cover

Provident fund

Birthday leave

Flexible work arrangements

Professional development opportunities

Qualifications

• Minimum 3 years of 3rd line support experience required.
• Azure AZ-800 and AZ-700 certifications are essential.

Responsibilities

• Provide platform support for a large UK client, ensuring stability and performance.
• Manage incidents and issues, focusing on Cloud and on-prem technologies.

Skills

3rd line support experience

Azure AZ-800 certification

Azure AZ-700 certification

Excellent communication skills

Customer service skills

Analytical fault-finding skills

Teamwork and support skills

Effective keyboard skills

Education

Degree in Computer Science

Tools

Azure VMware Solution

Windows servers

Active Directory

SQL Server

PowerShell

Linux servers

Job description

Main Responsibilities:

• You will be part of a dedicated team providing platform / infrastructure support and management for a large UK based client.
• Working with the Service Integrator, 3rd line Infrastructure support specialists, and 3rd parties, you will be responsible for the ongoing maintenance and management of the 'in scope' platforms, ensuring stability, availability, performance, and security of services in line with best practices.
• Maintaining documentation standards.
• Working within a Service Management framework, adhering to ITIL policies and practices.
• Documenting and planning change and release activities, including patching, upgrades, and communication.
• Maintaining configuration data and currency.
• Managing incidents and issues with appropriate escalation and communication.
• Handling issue and risk management.
• Providing third-line incident management (diagnosis, investigation, resolution) and technical project implementation services, focusing on Cloud and on-prem technologies.
• Understanding SLAs in a production environment and proactively meeting commitments.
• Providing detailed communication to internal teams and customers.
• Working directly with vendors to identify and apply innovative solutions.
• Following up with vendors for timely resolutions.
• Contributing to customer service improvements and developing interdepartmental relationships.

Person Specification:

• Achieving satisfactory customer questionnaire scores.
• Handling day-to-day incident volumes with high service levels.
• Providing exceptional service to clients.
• Ensuring incidents/requests are dealt with within SLA timeframes.
• Producing clear and concise documentation.
• Continuously increasing technical knowledge.

Skills and Experience:

• Degree in Computer Science or related field.
• Excellent communication skills, both written and spoken.
• Positive, enthusiastic, and supportive attitude.
• Proven customer service skills.
• Ability to own incidents and progress to resolution.
• Ability to work under pressure.
• Teamwork and support skills.
• Effective keyboard skills.
• Strong interpersonal skills, including listening, rapport-building, and empathy.
• Analytical fault-finding skills.

Must Have:

• Minimum 3 years of 3rd line support experience.
• Azure AZ-800 certification.
• Azure AZ-700 certification.

Willingness to work on weekends.

Desirable:

• Microsoft Azure AZ-104 and O365 qualifications.

The ideal candidate will have support experience with technologies such as Azure VMware Solution, Containers, Service Fabric, Antivirus solutions, Windows servers, Active Directory, SQL Server, Exchange, Virtualisation, Backup solutions, Storage, Monitoring platforms, Networking, PowerShell, Linux servers, and VOIP systems.

Benefits include:

• Market-related salary.
• 100% medical aid insurance cover.
• Provident fund.
• Birthday leave.
• Flexible work arrangements.
• Professional development opportunities.