Advanced Coordinator Support, Service

Danaher; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the healthcare sector seeks a Customer Support Coordinator to ensure operational excellence across service support functions. This role involves contract management, preventive maintenance coordination, and enhancing customer satisfaction. Join a dynamic team committed to continuous improvement and professional growth.

Qualifications

• Proven experience in customer support or contract management.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.

Responsibilities

• Manage internal and external queries via email.
• Handle all aspects of contract administration.
• Generate and manage preventive maintenance demands.

Skills

Customer support

Contract management

Organizational skills

Communication

Microsoft Excel

Tools

ERP systems

SM

Quest

IMF systems

Job description

As a Customer Support Coordinator, you will play a pivotal role in ensuring operational excellence across our service support functions, with a focus on contract lifecycle management, preventive maintenance coordination, invoicing accuracy, and customer satisfaction.

This role supports both the Diagnostics (DX) and Life Sciences (LS) businesses across the region (e.g., Africa and Middle East), and is instrumental in maintaining the integrity of our Installed Base (IB) and ensuring timely, accurate execution of all administrative and transactional processes. You will act as a trusted partner to internal stakeholders—including Commercial, Regulatory, Logistics, and Service teams—as well as external customers, ensuring efficient service delivery aligned with our business goals and Danaher's commitment to continuous improvement.

Key Responsibilities

1. Customer Support Administration: Manage and respond to internal and external queries via email promptly, professionally, and with a customer-centric approach.
2. Contract Management: Handle all aspects of contract administration, including renewals, cancellations, and onboarding of new agreements. Ensure accurate execution of contract renewals upon receipt of Purchase Orders and signed documentation.
3. Installed Base & IMF Coordination: Maintain and update Installed Base records according to IMF standards. Correct errors in IMF submissions and ensure accurate activation/inactivation and site transitions.
4. Preventive Maintenance (PM) Coordination: Generate and manage PM demands in line with contract terms. Validate service reports and ensure accurate closure of PM activities, especially during financial close periods. Cancel or adjust PMs as necessary to align with business needs.
5. Quotations & Financial Processing: Prepare service quotations with commercial teams. Manage invoicing for completed jobs, including PO creation, receipting, and issue resolution. Monitor and act on charges reports and customer communications.
6. Cross-functional Collaboration: Work closely with Commercial Operations, Logistics, Regulatory Affairs, and other support functions to ensure seamless service delivery. Attend team meetings and contribute to discussions with timely follow-ups.
7. Continuous Improvement: Use Danaher Business System (DBS) tools to identify and implement process improvements, supporting high-performance operations.

Required Qualifications & Skills

• Proven experience in customer support, contract management, or administrative operations, preferably in healthcare, diagnostics, or life sciences.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Excel and ERP systems (Oracle preferred).
• Experience with tools such as SM, Quest, and IMF systems is advantageous.
• Collaborative mindset with the ability to manage multiple priorities in a fast-paced environment.
• Enthusiastic, solution-oriented, and committed to service excellence.

Why Join Us?

At Danaher, you'll work alongside talented professionals and contribute to innovations that make a real difference. We support your professional growth through continuous learning, exposure to advanced tools, and opportunities within a global organization. Join us today and help accelerate the impact of science and technology in people's lives.