Junior Claims Broker

WTW; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Junior Claims Broker to join their dynamic team in Johannesburg. In this role, you will manage and process insurance claims for corporate clients, ensuring timely resolution and client satisfaction. Your responsibilities will include liaising with insurers and legal teams, providing expert claims advice, and supporting risk management strategies. This position offers an exciting opportunity to develop your skills in a fast-paced environment while contributing to client success. If you're passionate about insurance and eager to make a difference, this role is perfect for you.

Qualifications

• 3+ years of experience in claims handling or insurance broking.
• Strong understanding of insurance claims processes.

Responsibilities

• Assist in handling corporate insurance claims from notification to settlement.
• Liaise with insurers and legal teams for prompt claim resolution.

Skills

Sales Experience

B2B Sales

Negotiation

Analytical Skills

Communication Skills

Problem-Solving

Detail-Oriented

Education

Bachelor's degree in Insurance

Diploma in Risk Management

Tools

Claims Management Systems

Microsoft Office

Job description

As a Junior Claims Broker, you will assist in managing and processing insurance claims for corporate clients, ensuring timely resolution and client satisfaction. You will work closely with insurers, clients, and internal teams to provide expert claims advice, facilitate negotiations, and support risk management strategies.

Key Responsibilities:

1. Assist in handling corporate insurance claims from notification to settlement.
2. Liaise with insurers, loss adjusters, and legal teams to ensure fair and prompt claim resolution.
3. Review policy wordings and coverage to determine claim validity.
4. Provide clients with updates on claim progress and expected outcomes.
5. Maintain accurate claim records and ensure compliance with company policies.
6. Support senior brokers in negotiations and claims advocacy.
7. Identify trends in claims data to advise clients on risk mitigation strategies.
8. Ensure all claims are handled in line with regulatory and industry standards.

Qualifications & Experience:

• Bachelor's degree or diploma in Insurance, Risk Management, or a related field.
• At least 3 years of experience in claims handling, insurance broking, or risk management.
• Strong understanding of insurance claims processes and policy wordings.
• Excellent communication and negotiation skills.
• Analytical mindset with problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced, high-pressure environment.
• Proficiency in claims management systems and Microsoft Office.

Additional Information:

Preference will be given to applicants from designated groups in line with the South African Employment Equity Act.

WTW is committed to promoting workplace flexibility and equal employment opportunities. We provide accommodations for applicants with barriers in the application process. Please contact us via email for assistance.

Required Experience: Junior IC

Key Skills:

Sales Experience, B2B Sales, Business Management, Pricing, Securities Law, Service-Oriented Architecture, Inside Sales, Market Research, Outside Sales, Telemarketing, WebSphere, Negotiation

Employment Details:

• Type: Full-Time
• Vacancy: 1