Front Office Receptionist / Host

Hyatt Group; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

Join a leading hotel in Cape Town as a receptionist. You will be the first point of contact for guests, ensuring a welcoming environment and providing excellent customer service. Your role includes managing reservations, handling inquiries, and coordinating with other departments to enhance guest experiences. If you have a passion for hospitality and a knack for organization, this is the perfect opportunity for you.

Qualifications

• Minimum of 2 years' experience as a receptionist in the hospitality industry.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Manage incoming calls and provide basic information to callers.
• Check guests in and out of the hotel.

Skills

Communication

Interpersonal Skills

Organizational Abilities

Attention to Detail

Flexibility

Tools

OPERA

Job description

Join Our Team at Hyatt Regency Cape Town

If you're interested in a career with our Inclusive Collection, please click here to view job postings.

We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.

Duties and Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Manage incoming calls, redirect as needed, take messages, and provide basic information to callers.
• Check guests in and out of the hotel.
• Maintain guest accounts and process transactions during their stay.
• Address any special needs or requests from guests promptly.
• Handle reservations, inquiries, and guest concerns efficiently.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
• Maintain accurate records and manage administrative tasks.

Qualifications and Skills

• Minimum of 2 years' experience as a receptionist in the hospitality industry.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficiency in OPERA.
• Flexibility to work shifts, including weekends and public holidays.