Trade Centre Analyst (Africa Product Conformity Assessment Analyst)

Sgs; Gauteng; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a Trade Centre Analyst to ensure high customer satisfaction and service quality. This role involves processing inspection requests, liaising with clients, and ensuring compliance with country standards for Certificates of Conformity. The ideal candidate will have a strong background in the import/export business, excellent communication skills, and a customer-oriented approach. Join a dynamic team that values collaboration and promotes professional growth while adhering to high standards of integrity and quality management.

Qualifications

• Minimum 2 years trade experience in import/export business.
• Valid driver's license and reliable vehicle.

Responsibilities

• Interact with key accounts to ensure high customer satisfaction.
• Process inspection requests and liaise with clients.
• Monitor inspection execution and manage orders efficiently.

Skills

Customer-oriented

Communication Skills

Organizational Skills

Analytical Problem-solving

Teamwork

Education

Grade 12 education

Relevant university degree

Job description

Job Description

Primary Responsibilities

• The Trade Centre Analyst will be responsible for interacting with key accounts to ensure high customer satisfaction and service quality.
• Processing of inspection requests.
• Serving as liaison between SGS and clients, providing and addressing all client needs.
• Ensuring Certificate of Conformity issuance as per country standards.

Specific Responsibilities

• Ensuring service request registration and creating hard files with relevant documents when applicable.
• Validating external parties in countries under their administration when files are processed in the operations system.
• Reviewing the accuracy and completeness of requests for inspections.
• Transmitting relevant documents related to contractual requirements to the Certification Center for processing.
• Receiving necessary Conformity Assessment Instructions from the Certification Center.
• Requesting quality and transaction documents from exporters and/or producers as instructed by the Certification Center.
• Monitoring inspection execution, sampling, testing, and eTrade Centre activities when applicable.
• Generating Doc-It requests and following up with exporters for payment and registration of payment.
• Resolving discrepancies with trade, requesting additional information as needed.
• Monitoring and resolving Blocking Actions under Trade Centre / SA role, following up for missing information to ensure timely certificate issuance.
• Printing and delivering the Certificate of Conformity on security paper when applicable.
• Ensuring amendments to Certificates of Conformity are properly approved and corrected.
• Following up with Liaison Office / Exporter for acceptance from importers / authorities, especially in case of discrepancies.
• Ensuring proper procedures for Certificate of Conformity replacement when reported lost, in accordance with QMS procedures and country instructions.
• Assisting in maintaining the Quality Management System.
• Handling daily operations efficiently, managing orders and documents using approved systems and tools.
• Preparing regular status reports and communicating with the Trade Centre Manager.
• Engaging with customers to seek additional business, delivering excellent service, and managing customer feedback and issues.
• Building internal collaboration, identifying new opportunities, and promoting SGS products and services.
• Maintaining a safe working environment, adhering to SGS policies, and complying with the SGS Code of Integrity and Professional Conduct.

Qualifications

• Grade 12 education; relevant university degree or equivalent qualification preferred.
• Minimum 2 years trade experience in import/export business; SGS TFS services experience is an advantage.
• Valid driver's license and reliable vehicle.

Skills

• Decisive, assertive, results- and customer-oriented.
• Excellent communication skills.
• Fluent in English; additional languages are an advantage.
• Strong organizational skills, attention to detail, and analytical problem-solving abilities.
• Teamwork and cooperation skills.