System Administrator

Intelligent Technical Solutions; Wes-Kaap; Remote; Full time

Job summary

Join a dynamic and growing company as a System Administrator, pivotal in providing remote IT support. This role involves troubleshooting various technical issues and ensuring clients receive top-notch assistance. The ideal candidate will have 3-5 years of experience in IT support, excellent customer service skills, and a strong cultural fit with company values.

Benefits

Paid US holidays

Night shift bonus

15 vacation days/year

Life and accident insurance

Disability coverage

Company-paid training and certification

Health & wellness program

Salary advancement opportunities

Qualifications

• Minimum of three to five years experience in IT Support.
• Excellent command of English (spoken and written).
• Proficient in supporting MS Office, Adobe, and Active Directory.

Responsibilities

• Provide remote IT support and troubleshoot various technical issues.
• Handle workstation, printer, and server issues.
• Serve as escalation point for technicians.

Skills

Troubleshooting

Customer Service

Networking

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

VMWare

Hyper V

M365

Azure

Job description

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Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPI's

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:
• A working computer with minimum of 8GB RAM, i5 Windows 10 or macOS Big Sur.
• Stable internet connection with at least 5 Mbps download and upload.
• A quality headset with noise cancellation feature for meetings.
• A mobile phone that can install the Microsoft Authentication app.
• HD webcam
• 2nd Monitor
• UPS (Uninterruptible Power Supply) (if using a desktop; not needed if using a laptop)
• Note: If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items, which will be deducted from your salary over three months.
• A very strong cultural fit with ITS values (core values discussed during interview)
• Excellent command of English (spoken and written)
• Able to work full-time 40 hours/week, from 8:00 AM to 5:00 PM PST, Monday to Friday
• Able to pass online behavior and cognitive assessments
• At least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
• Able to provide NBI Clearance (for PH applicants)

Compensation

Starting at $8.70/hr, varies by experience and location.

• Paid US holidays
• Night shift bonus
• 15 vacation days/year
• Life and accident insurance
• Disability coverage
• Company-paid training and certification
• Health & wellness program
• Salary advancement opportunities

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Computer and Network Security