Service Technician L1

Dimension Data; Centurion; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their dynamic team. This role involves maintaining and repairing IT infrastructure, providing top-notch technical support, and ensuring seamless operations for clients. With a focus on Microsoft technologies, candidates should have a strong foundation in troubleshooting and communication skills. This is a fantastic opportunity to grow in a supportive environment where your contributions are valued. If you're passionate about technology and eager to make a difference, this role is perfect for you!

Benefits

Medical Aid / Medical Insurance

Group Life Cover

Funeral Benefit

Minimum 18 days annual leave

Qualifications

• 2+ years of experience in IT support with Microsoft technologies.
• Relevant certifications such as A+, N+, and MCSE are required.

Responsibilities

• Maintain and repair IT infrastructure while providing technical support.
• Engage with clients for software and hardware installation and troubleshooting.

Skills

Technical Support

Troubleshooting

Communication Skills

Attention to Detail

Microsoft Technologies

Education

IT Degree or Diploma

A+

N+

MCSE

Tools

Windows Server

Active Directory

Exchange

SQL

Job description

Are you sick of the same old job? Are you looking to join a team where hard work and commitment are valued above all else? We believe this Service Technician L1 role was made for you! Please apply for this Service Technician L1 role.

As a Service Technician, you'll be responsible for maintaining and repairing our IT infrastructure. You will provide technical support to customers as well as troubleshoot issues on a daily basis. You should have at least 2 years of experience in an IT related role with an interest in Microsoft technologies such as Windows Server, Active Directory, Exchange or SQL. A high level of written and verbal communication skills are required along with strong attention to detail and the ability to work under pressure in fast-paced environments.

Requirements

1. Provide support when problems arise and maintain a log and/or list of all the required repairs.
2. Carry out routine server and network maintenance tasks.
3. Setup and maintain backup systems for desktops and file servers.
4. Engage with clients and assist with software and hardware installation and break/fix function at lower levels of complexity.
5. Ensure the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues.
6. Test installations and assist with fixing performance issues of installed software, escalating problems where applicable.
7. Contribute to client engagement and the success of the team by working with the team to ensure a quality solution for the client.

Qualifications

1. IT Degree or Diploma.
2. Relevant vendor and product certification together with the required vocational training completed.
3. A+, N+, MCSE.
4. Must have one year of related experience in the field of service technology.
5. At least one year of recent experience in a technical support role.
6. Must possess a valid driver's license with the ability to use a personal vehicle for work purposes and clean driving history.

Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, Minimum 18 days annual leave.

About Dimension Data

At Dimension Data, we empower our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.