Workshop Manager

Value Logistics; Pinetown; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading logistics company is seeking a Workshop Manager to oversee operations, staff management, and customer service in their Pinetown workshop. The ideal candidate will have 7-10 years of experience in workshop management, ensuring productivity and efficiency while maintaining high customer satisfaction levels.

Qualifications

• 7-10 years’ previous workshop management experience.
• Able to apply business principles in a workshop environment.
• Ability to motivate the team.

Responsibilities

• Manage staff time, productivity, and efficiency.
• Ensure customer complaints are resolved promptly.
• Conduct daily WIP planning and monitor workshop productivity.

Skills

Team Motivation

Business Principles

Communication

Education

Grade 12 (Matric)

Job description

Purpose of the Job

Maximising service, sales and profitability by obtaining maximum productivity, efficiency and customer satisfaction.

Key Responsibilities

Staff Management

• Manage staff time and attendance, productivity, and efficiency
• Supervise and coach staff to maintain a customer-focused environment
• Ensure staff adhere to the dress code and PPE requirements
• Identify training and development needs for staff
• Conduct staff performance reviews/appraisals as required
• Hold regular staff meetings and feedback sessions
• Workshop Operations, Capacity Planning and Work in Progress (WIP)
• Conduct daily WIP planning
• Monitor and manage workshop productivity and efficiency
• Interact daily with Service Advisors and the Parts Department to ensure parts availability for scheduled services
• Ensure all vehicles are serviced in line with OE service schedules and requirements, and confirm all vehicles are tested and operating correctly after work is completed
• Ensure errors are rectified to minimise recurrence of complaints
• Ensure workshop operations run smoothly and resources are utilised optimally
• Maintain up-to-date knowledge of industry developments
  
  

Customer Service Levels

• Ensure internal and external customers are kept up to date with their vehicle’s progress at all times
• Resolve customer complaints promptly
  
  

Workshop Administration

• Ensure 100% accurate data input in Embrace (e.g. hour readings, job start and end dates, correct fault codes, and correct job types)
• Ensure all SOPs are adhered to
• Update workshop manuals when necessary
• Ensure accurate costing and closure of job cards
• Ensure all required documents are attached to job cards, both manually and electronically
• Ensure job cards are sent to the Isando filing room according to the monthly handover schedule
• Ensure quotations from preferred suppliers for outsourced and outwork jobs are requested, received, and processed on time
• Sign off job cards in accordance with requirements
• Ensure all recovery billing is documented and invoiced to external customers
  
  

Reports

• Generate the open job card report daily; investigate and ensure only WIP job cards remain open
• Report any WIP to management
• Generate the open purchase order report daily; investigate and ensure only WIP orders remain open
• Submit all required reports to management within agreed timelines
  
  

Asset Management

• Manage and maintain all company assets
• Report any loss or damage of company assets to management
• Request asset disposal in line with SOP and authority schedules
  
  

Recovery and Warranty Claims

• Ensure correct recovery and warranty claim processes are followed
  
  

Financials/Budget

• Manage the workshop in a cost-effective manner and within budget
• Provide profit and loss reports as requested
  
  

Quality Standards

• Ensure the workshop has the correct tools and equipment for the job at hand
• Ensure tools are in good working condition and suitable for specific tasks
• Conduct frequent spot checks to ensure required service standards are met
  
  

General

• Maintain professional conduct at all times
• Assist with operational functions as required
• Ensure dress code complies with company SOPs
• Maintain housekeeping standards on a daily basis
• Ensure Health and Safety standards are consistently upheld
• Maintain accurate technical information and ensure it is accessible to the technical team
• Attend product and technical training as required
  
  

Apprentice Programme

• Manage the apprentice programme within your workshop
  
  

Minimum Requirements

• Grade 12 (Matric)
• 7-10 years’ Previous Workshop Management experience
  
  

Skills Required

• Able to apply business principles and processes applicable to own work area/environment under general supervision
• Ability to articulate – to relay information back and forth
• Able to motivate the team to achieve the best results