Sales Operations Administrator

Potentiam Ltd; Wes-Kaap; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks a dedicated Sales Administrator to enhance customer experience and streamline order processing. This role involves managing Purchase Orders and quotes, ensuring timely delivery, and supporting the sales cycle. You will collaborate closely with the Channel team to meet KPIs and foster strong relationships with resellers. Ideal candidates will have a strong background in sales administration, excellent communication skills, and a keen eye for detail. Join a dynamic team and contribute to delivering exceptional service while working in a vibrant environment.

Qualifications

• 3-5 years in Sales Administration within a vendor environment.
• Strong attention to detail and excellent organization skills.

Responsibilities

• Support the Channel team with Purchase Orders and quotations.
• Develop strong relationships with Internal Sales and track orders.

Skills

Sales Administration

Customer Relations

Attention to Detail

Organization Skills

Time Management

Communication Skills

Numeracy

Administration Experience

Experience raising Quotes & PO’s

Working knowledge of Word, Excel, Outlook

Job description

Potentiam company background

(The Employer)

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India.

Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi-lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations.

Potentiam manages our staff’s career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

Our client

They believe in building strong relationships with Resellers and Partners to take advantage of, and strategically use today’s and tomorrow’s technologies. Their vision is to bring converged next-generation technologies to the UK to offer all seizes of business the same level of services that Google, Facebook and Amazon offer theirs. Their technologies focus on software defined security and cloud technologies amongst others, and they provide a full agency service from consultancy, design and implementation services to technical and training support.

Purpose of role

Support the Channel team by providing an excellent customer experience and accurate and timely processing of Purchase orders, sales orders, and quotations to support the sales cycle to achieve both team & company KPI’s and targets.

Duties and responsibilities

• Respond, build, and send quotes to our Resellers within Ethos SLA’s
• Respond and process Purchase Orders from our Resellers
• Raise and place Purchase Orders onto our Vendors
• Track orders from point of purchase to delivery to end customer
• Liaise with Ethos’ shipping company to track and fulfil orders
• Cover for external Channel Account Manager when they are out of office
• Responsible for daily order loading and quote activity, including any electronic order processing.
• To support all aspects of the sales activity to help the business achieve both team and company targets.
• Priorities own tasks to ensure agreed deadline or SLA is achieved.
• Ownership of customer queries in an efficient and professional manner to an early resolution.
• Develop strong relationships with Internal Sales.
• Escalate any issues in a timely manner to the Team Leader or Manager

Skills/Experience

• Sales Administration within a vendor environment (3-5 years)
• Experience in a IT business useful
• Strong attention to detail
• Administration experience
• Experience raising Quotes & PO’s
• Customer focused
• Excellent organization skills
• Effective time management and prioritizing skills
• Numerate
• Excellent communication skills
• Excellent customer relations skills
• Working knowledge of Word, Excel, Outlook

Location and hours

Cape Town CBD; UK Hours

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