Clothing Store Manager at PnP

Pick n Pay Retailers (Pty) Ltd; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is looking for a dedicated Clothing Store Manager to join their dynamic team. In this role, you'll be at the forefront of enhancing the customer journey while managing daily operations and leading a team of employees. Your responsibilities will include promoting sales, ensuring high standards of customer service, and overseeing stock management. If you possess strong interpersonal skills and a passion for retail, this opportunity offers a vibrant work environment where you can thrive and grow. Join a company that values your contributions and supports your professional development.

Qualifications

• Minimum 2 years experience as an assistant manager or in a related clothing retail role.
• Willingness to work irregular hours, including evenings and weekends.

Responsibilities

• Adopt a customer-centric approach and ensure service standards.
• Assist with recruitment and manage staff performance.
• Control stock and daily operations, ensuring adherence to policies.

Skills

Customer Service

Staff Management

Sales Promotion

Communication Skills

Attention to Detail

Education

Grade 12 (NQF Level 4)

Tools

MS Outlook

MS Excel

MS Word

MS Teams

Zoom

Job description

Introduction

Pick n Pay is seeking talented individuals with exceptional skills who share our values to join our team of experienced professionals. We have exciting opportunities for focused and dedicated individuals interested in the Clothing Store Manager position. Candidates should demonstrate professional values and attitudes, and the ability to combine acumen and technical competence across all areas of value creation.

Duties & Responsibilities

1. Customer Journey:
   • Adopt a customer-centric approach.
   • Ensure rigorous application of customer service standards.
   • Attend to customer service requests, promote products and services, and adhere to VM standards, executing all plans and promotions.
2. People Management (Assist Store Manager):
   • Manage staff-related aspects continuously.
   • Address employee shortcomings when needed.
   • Assist with recruitment according to company policies.
   • Identify and support training and development initiatives.
   • Assist with performance management, focusing on talent management and succession planning.
   • Lead and manage a team of employees.
3. Daily Operations/Stock & Risk Management:
   • Open and lock the store following security procedures.
   • Conduct start and end of day reporting and procedures.
   • Handle administration tasks such as staff scheduling, leave, invoices, pricing, costs, floats, banking, expense control, reconciliations, CDC, and head office instructions.
   • Ensure merchandise is offloaded, recorded, packed, merchandised, and displayed per policy.
   • Monitor merchandise quality and control soilage, taking corrective actions.
   • Control shrinkage and ensure adherence to OHS standards.
4. Sales & Promotions:
   • Promote sales to meet budgets and monitor sales, turnover, and participation.
   • Conduct promotions and implement markdowns and RTCs.

Desired Experience & Qualifications

• Grade 12 (NQF Level 4) or equivalent.
• Minimum 2 years experience as an assistant manager or in a related clothing retail role.
• Computer literacy in MS Outlook, Excel, Word, MS Teams/Zoom.
• Willingness to work irregular hours, including evenings and weekends, and after-hours stock takes.
• Flexibility to be relocated between stores as needed.
• Ability to undertake physical tasks.
• Complete an assessment.

Competencies

• Passion for the product.
• Strong interpersonal and communication skills.
• Conscientious, attentive to detail, and accurate.
• Effective staff management and development skills.
• Sense of urgency, enthusiasm, and high energy.
• Assertiveness.
• Customer-centric approach.
• Ability to work under pressure.
• Motivation, self-confidence, and initiative.
• Team player with results orientation.