Supervisor: Compliance Coordination

EY; Johannesburg; On-site; ZAR 500 000 - 750 000; Full time

Job summary

EY is seeking a supervisor to coordinate client engagements and compliance across multiple countries in Africa. The role involves managing Expatriate Tax, Immigration, and Payroll services, while ensuring operational efficiencies and maintaining strong client relationships. Ideal candidates will have a relevant degree and strong project management skills, thriving in a fast-paced environment.

Benefits

Support and coaching from colleagues

Opportunities for skill development

Flexibility in role management

Qualifications

• Strong administrative skills and experience in consular services.
• Knowledge of individual tax compliance and payroll is a bonus.
• Experience managing a portfolio of coordination engagements.

Responsibilities

• Coordinate Expatriate Tax, Immigration, and Payroll services.
• Build strong relationships with clients and colleagues.
• Manage stakeholder expectations and adhere to deadlines.

Skills

Operational efficiencies

Quality improvement

Project management

Communication skills

Problem-solving

Attention to detail

Education

Relevant degree/diploma

Tools

Microsoft Office

Job description

Description of Role

The key aspect of the coordination function is to provide clients with a single point of contact to address and project manage engagements and ongoing compliance across the Operate Business in South Africa, for multi-country clients in Africa. As a supervisor, you will be allocated a client portfolio and will be required to work with managers across the EY footprint on client engagements and support them with the overall coordination of various accounts.

Key Responsibilities:

The following are your main responsibilities:

1. Coordination of Expatriate Tax, Immigration, and Payroll services for key accounts, including case management, tracking, reporting, billing, etc.
2. Coordination of Tax and Accounting compliance services on engagements across the continent.
3. Maintenance and administration of global EY technology tools (e.g., EY Interact, EY Mobility Pathways, GEAR, and other trackers).
4. Building strong relationships with clients and colleagues worldwide.
5. Being the point of contact for key accounts.
6. Serving as liaison between EY offices and clients.
7. Progress reporting and meeting notes, including preparation of authorization lists, compliance calendars, status reports, client reports, query trackers, billing spreadsheets, and minutes.
8. Probing country teams and vendors for legislative changes and trends in Expatriate Tax, Immigration, and Payroll.
9. Managing work-in-progress (WIP) and debtors.
10. Assisting with proposal processes and fee gathering across Africa.
11. Managing out-of-scope processes across engagements.
12. Identifying scope creep early and informing teams to source additional fees where applicable.
13. Attention to detail; ability to work independently and in a team.
14. Managing stakeholder expectations and adhering to deadlines and KPIs, including drafting contracts for external providers, clients, and interfirm agreements.
15. Curiosity to learn and grow within the coordination function and personal career development.
16. Handling risk processes, including opportunity loading, PACE, linking to EY workspaces, and maintaining the GEAR system.
17. Excellent time management and multitasking skills.
18. Willingness to adapt to new challenges and see tasks through.
19. Ensuring global process consistency and streamlining local office procedures.
20. Attending to escalations promptly to ensure excellent client service.
21. Vendor onboarding and ongoing management.
22. Handling new client onboarding and transitions.
23. Timely response to requests, managing internal and external stakeholders.
24. Creating and maintaining a database of key information and templates to streamline processes.

Skills and Attributes for Success:

1. Driving operational efficiencies, quality improvement, cost reduction, and productivity increases.
2. Streamlining processes via automation and standardization.
3. Project managing compliance obligations in Tax, Immigration, and Payroll.
4. Recommending process improvements to compliance teams.
5. Evaluating current processes and introducing efficiencies used by global teams.
6. Staying updated on new technology and market trends.
7. Supporting Mobility Transformation and mobility policy projects.
8. Assisting with revenue planning.
9. Excellent verbal and written communication skills.
10. Proficient reporting skills.
11. Strong multitasking ability, handling requests from various stakeholders.
12. Ability to work under pressure.
13. Flexibility and adaptability.
14. Organized and detail-oriented.
15. Ability to work independently and within a team.
16. Dependability.

Minimum Qualifications:

1. Relevant degree/diploma or equivalent experience.
2. Strong administrative skills.
3. Experience in consular services with a proven track record.
4. Knowledge of individual tax compliance and payroll is a bonus.
5. Advanced Microsoft Office skills.
6. Proficient in business writing and communication at all organizational levels.
7. Confidentiality and strong work ethic.
8. Experience managing a portfolio of coordination engagements.
9. Strong project management skills.
10. High-quality deliverables and leadership skills.
11. Problem-solving mindset.
12. Confidence in client interactions.

What We Look For:

A dependable candidate with keen attention to detail, able to thrive in a fast-paced, deadline-driven environment, committed to professional and client service excellence.

What Working at EY Offers:

Opportunity to work on meaningful projects, personal development through training and coaching, individual progression plans, and a stimulating, inclusive environment.

We Offer:

• Support, coaching, and feedback from engaging colleagues.
• Opportunities for skill development and career progression.
• Flexibility in role management.

About EY

EY is a global leader in assurance, tax, consulting, strategy, and transactions, committed to building a better working world through training, opportunities, and creative freedom. Join us to make a lasting impact.

If you meet the above criteria, please contact us promptly.

Join us in building a better working world.

Apply now.