Operations Manager

Phoenix Recruitment; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading hospitality group is searching for a dynamic individual to join their team as a Senior Manager. This role requires a strong leader with a warm personality who can maintain high service standards and enhance guest experiences. The ideal candidate will have a background in 5-star hospitality, with a focus on leadership, attention to detail, and effective communication. Opportunities for promotion within the Group GM team are available upon proven success.

Qualifications

• 2-3 years in senior leadership roles in 5-star hospitality.
• Experience in hotel financials, HR, Food & Beverage.

Responsibilities

• Maintain hotel appearance and ensure high service levels.
• Organize necessary maintenance for hotel upkeep.
• Enhance guest experience through organized delights.

Skills

Leadership

Attention to Detail

Communication

Education

Hotel Management Diploma

Tools

Microsoft Office

Hotel Reservation Systems

Job description

Job Description

We are seeking a candidate with a strong, organized personality capable of bringing positive change to our team. The ideal individual is strict enough to instill discipline but also a warm, hands-on team player who can connect with and train staff to achieve high standards. A keen eye for detail and broad experience in senior hospitality roles within 5-star environments are essential.

Responsibilities

1. Maintain impeccable hotel appearance and ensure high service levels.
2. Identify and organize necessary maintenance to keep the hotel in top condition.
3. Organize guest delights to enhance guest experience.

Requirements

• At least 2-3 years of experience in senior leadership roles within 5-star hospitality, either in urban or rural settings.
• Hotel management diploma, with experience in hotel financials, HR, Food & Beverage, and local business markets.
• Must possess a valid driving license and own vehicle.
• Presentable appearance and fluent in English, both spoken and written.
• Basic IT skills, including Microsoft Office, hotel reservation systems, OTAs, and familiarity with PAN Hospitality is advantageous.

Promotion within the Group GM team is possible in the future upon proven qualities and achievement of targets.