Sales Consultant - Faithful To Nature - V&A Waterfront

Silvertree Brands; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An exciting opportunity awaits at a new store in Somerset West for Sales Consultants. This role is perfect for individuals passionate about delivering exceptional customer service and contributing to a positive shopping experience. You will assist customers in identifying their needs, provide knowledgeable advice on products, and ensure a welcoming atmosphere. Join a market leader in the online natural product retail space and be part of a team dedicated to improving the health of customers and the planet. If you thrive in a dynamic environment and enjoy helping others, this position is for you!

Qualifications

• 1-2 years retail and customer experience required.
• Knowledge of health and wellness to assist customers.

Responsibilities

• Uphold company brand and standards at all times.
• Maximise store sales targets and encourage multiple sales.
• Coordinate with the team to provide excellent customer service.

Skills

Communication Skills

Customer Service

Sales Ability

Problem-Solving

Education

Matric or NQF equivalent

Tools

Microsoft Office Suite

Job description

An exciting opportunity at Faithful to Nature has become available for Sales Consultants at our new store in Somerset West. The successful candidate will have strong communication skills, capable of making customers feel welcome in our store, which will help them stand out.

You will help identify client needs, present and answer questions about our products and services, and recommend solutions.

A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and contribute to the store's profitability. Faithful to Nature is a market leader in the online natural product retail space, with the mission of improving the health of our customers and our planet.

We are passionate about innovating and delivering excellent customer service.

This is a unique opportunity for someone who is passionate about Faithful to Nature's ethos and delivering exceptional customer service!

Responsibilities

1. Uphold company brand and standards at all times.
2. Conduct price and feature comparisons to facilitate purchasing.
3. Maximise store sales targets and encourage multiple sales.
4. Provide customers with up-to-date advice and general knowledge of our products and environment.
5. Coordinate with the team to provide excellent customer service, especially during peak times.
6. Inform customers about discounts and special offers in store.
7. Stay up-to-date with new products and services.
8. Replenish store floor with merchandise.
9. Ensure all fixtures, prongs, and shopfitting are fixed and used correctly.
10. Follow directives from Store Management to ensure the store's successful operation.
11. Assist with opening and closing procedures.
12. Keep the store clean and tidy.
13. Unpack stock as per FtN procedure.
14. Manage stock control and IBT procedures for incoming and outgoing stock.
15. Complete administrative tasks such as daily banking, target sheets, and cross checks.
16. Perform any other ad hoc duties as required.

Ideal Candidate

• Adheres to all company policies and procedures.
• Maintains a professional attitude and attire.
• Builds and motivates staff, fostering teamwork and passionate customer service.
• Values personal development through training.
• Is self-motivated and energetic.
• Handles stress well and takes initiative.
• Has reliable transport.

Requirements

• Matric or NQF equivalent.
• Proficiency in Microsoft Office Suite.
• 1-2 years retail and customer experience.
• Knowledge of health and wellness to assist customers.
• Effective communication skills in English.
• Strong administrative orientation.
• Persuasive sales ability.