Technical Support Engineer I

Capitec Client Care; Stellenbosch; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in the banking sector is seeking enthusiastic individuals to provide essential technology support across various locations. This role involves troubleshooting and managing client relationships while ensuring efficient operations. Ideal candidates will have a solid background in IT support, particularly within a banking environment, and possess strong communication and analytical skills. Join a dynamic team where your contributions will make a significant impact on service delivery and client satisfaction. If you're ready to take on this exciting challenge, apply now!

Qualifications

• 3-5 years experience in corporate technical support environment.
• Knowledge related to Microsoft and Apple hardware/software technology.

Responsibilities

• Provide end-user technology support at various Capitec locations.
• Repair faulty equipment and log incidents with vendors.

Skills

Communications Skills

Interpersonal & Relationship management Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Analytical Skills

Negotiation skills

Education

Relevant qualification in Information Technology - Technical Support

Bachelor's Degree in Information Technology - Computer Science

Tools

Microsoft hardware and software technology

Apple hardware and software technology

Job description

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Date: 7 May 2025

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below.
  
  

Purpose Statement

• To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices and roaming users of Capitec Bank (responsible for all geographic regions).
• To assume responsibility for the repairs of faulty equipment and logging of incidents with vendors / suppliers, and propose solutions to prevent incidents from re-occurring.
  
  

Experience

Minimum:

• 3 - 5 Years’ experience in a corporate technical support environment
• 3 Years knowledge related to Microsoft hardware and software technology
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles
• Dependent on the business requirement the specified experience may be subject to change.
  
  

Ideal

• 5+ Years’ experience in an IT operational environment of which 3 years should be experience in a Banking environment
• Vendor relationships and management
  
  

Qualifications (Minimum)

• A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science
  
  

Qualifications (Ideal Or Preferred)

• Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science
  
  

Knowledge

Minimum

• Knowledge in a corporate support environment
• Knowledge related to Microsoft hardware and software technology
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles
  
  

Ideal

• Knowledge in a corporate and supplier support environments
• Knowledge related to Apple hardware and software technology
• Advanced knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles
• Understanding SCCM principles
• Vendor relationships and management
  
  

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Negotiation skills
  
  

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys
  
  

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

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