Senior Analyst

Liverpool FC; Noordwes; On-site; ZAR 400 000 - 600 000; Full time

Job summary

Liverpool FC is seeking a Senior Analyst to join their Digital team. This full-time role involves providing second-line technical support, managing escalated issues, and ensuring effective communication with stakeholders. The position offers a competitive salary and various benefits, emphasizing equality, diversity, and community involvement.

Benefits

25 days holiday

Contributory pension scheme

High street discounts

Volunteer opportunities

Qualifications

• Proven experience in a fast-paced second line IT support role.
• Strong knowledge of IT hardware and networking protocols.

Responsibilities

• Provide proactive and reactive support for IT hardware.
• Manage escalated issues end-to-end with clear communication.
• Lead IT support during key events, including match days.

Skills

Problem Solving

Customer Service

Communication

Analytical Skills

Tools

Windows OS

macOS

Microsoft 365

Active Directory

Exchange

Job description

Liverpool Football Club is currently recruiting for a Senior Analyst to join our Digital team. You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders. This role is an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach.

What will you be doing?

1. Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting.
2. Fulfil service requests escalated from first line that require in-person execution.
3. Lead IT support during key LFC events, including match days.
4. Manage escalated issues end-to-end, ensuring clear stakeholder communication.
5. Collaborate with 1st and 3rd line teams on complex problems and incidents.
6. Identify and implement process improvements and automation opportunities.
7. Perform regular maintenance to ensure maximum uptime of assets and a ‘compliant’ estate.
8. Support the Service Desk Manager in delivering IT projects and rollouts.
9. Build, maintain and grow strong relationships with key stakeholders across all sites.
10. Contribute to IT security, compliance, audits, and documentation.
11. Participate in on-call support rotations for any after-hours support as required.
12. Provide training and technical guidance to first line support analysts.
13. Create and maintain technical documentation.

Who are we looking for?

1. Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, Exchange, and networking protocols.
2. Proven experience in a fast-paced second line IT support role.
3. Proactive in identifying and implementing technical and process improvements.
4. Good understanding of cloud and on-premises networking infrastructure.
5. Ability to manage and prioritise workload effectively.
6. Excellent customer service and communication skills.
7. Analytical and methodical in diagnosing complex technical issues.
8. Familiarity with cybersecurity principles and best practices.
9. Experience handling IT security incidents and driving post-incident improvements.

Why should you apply?

This is a full-time permanent role working 35 hours per week on a 5 out of 7 basis. The position is based at Anfield Stadium with travel across all sites required. We offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days), and a contributory pension scheme.

You will have access to our benefits kit bag, which includes high street discounts and various benefit schemes. Opportunities to volunteer through our LFC Foundation are also available, allowing you to give back to the community.

At Liverpool Football Club, we are committed to equality, diversity, and inclusion. We have achieved the Premier League Equality Standard Advanced Level, are founding signatories of the Football Association’s Football Leadership Diversity Code, and are recognized as a leader in this area. We aim to increase diversity and foster an inclusive workplace for all.

We are dedicated to safeguarding and promoting the welfare of children and vulnerable adults. We reserve the right to close this vacancy early if we receive a high volume of applications or find a suitable candidate before the deadline. Interested candidates are encouraged to apply promptly.

Contact Details:

Liverpool FC
Tel: [phone]
Contact: Laura Hall
Email: [e-mail]