Product Support Specialist at QES

QE Services IT Recruitment; Durbanville; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the agricultural industry is seeking a Product Specialist to provide support for bespoke software solutions. The role involves managing operations, liaising with clients, and ensuring effective help desk administration. Candidates should have strong SQL skills and experience in help desk support. A valid driver's license and own transport are required, with a company vehicle provided when available.

Qualifications

• At least 2 years of experience scripting and administrating SQL.
• Help Desk administration experience required.

Responsibilities

• Support bespoke software products both onsite and remotely.
• Manage daily operations and administration of SQL-rich environments.
• Train clients on various software products as required.

Skills

SQL

Help Desk Support

ITIL

Education

Grade 12 / Matric

Graduate qualification in Logistics, Supply Chain Management, or Industrial Engineering

Tools

Microsoft SQL Express

SQL Server

Microsoft Office

Job description

My client based in Cape Town (North) is currently sourcing for a Product Specialist to join them on a permanent basis.

Agricultural Industry / Onsite / Cape Town / Drivers License / Own Transport / Fully Bilingual

The Role

We have an exciting opportunity for a Product Specialist. This role is a support role that services clients in the agriculture industry reporting to the IT & Support Manager.

The Product Specialist supports bespoke software solutions both onsite & remotely and liaises with other internal stakeholders/departments as needed to solve any issues that may arise. The ideal candidate displays resilience under pressure, advocates for customer success, and has mastered managing, operating, and driving help desk calls (both assigned and created by them).

What Will You Be Doing

• Support bespoke software products (remote first / onsite when needed)
• Manage daily operations and administration of SQL-rich environments (including scripting)
• Liaise with external customers and internal stakeholders
• Own assigned calls from start to finish, involving inter-departmental liaising and following escalation policies
• Maintain Help Desk administration by updating all calls daily to ensure timely and effective client service
• Log, update, chase, and escalate calls within acceptable timeframes
• Conduct ad hoc software testing before pushing updates to clients
• Support new products, upgrades, and releases, including deployment
• Perform product installations and upgrades
• Train clients on various software products as required

Technical Skills

• At least 2 years of experience scripting and administrating Microsoft SQL Express, SQL Server, and SQL (required)
• Help Desk administration experience (call logging, managing calls, driving calls to closure, understanding call/ticket lifecycle, ITIL exposure) (required)
• Proficiency in Microsoft Office applications (required)
• Valid driver's license and own reliable transport, as travel may be required for training and implementations
• A company vehicle will be provided when available (preferred)
• Experience in the fruit or meat industry is highly beneficial
• Experience with handheld/mobile scanners and related software/hardware (beneficial)
• Graduate qualification in Logistics, Supply Chain Management, or Industrial Engineering

Desired Skills

• SQL
• ITIL
• Help Desk Support

Desired Work Experience

• 2 to 5 years

Desired Qualification Level

• Grade 12 / Matric

If you meet these requirements and would like to apply, please send your CV to [Email Address Removed].