Product Support Engineer- Data Analytics

Wabtec; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company in the mining technology sector seeks a skilled data analyst to enhance decision-making through insightful data analysis. In this dynamic role, you will support cutting-edge mining technology products, transforming complex datasets into actionable reports that drive efficiency and innovation. Collaborating closely with product management and engineering teams, your contributions will shape the future of mining solutions. If you're passionate about data and eager to make a significant impact, this opportunity offers a platform to excel and grow in a supportive environment.

Qualifications

• Proven experience with data analytics and visualization tools.
• Ability to diagnose and troubleshoot technical system issues.

Responsibilities

• Create best-practice reports based on data mining and analysis.
• Evaluate internal systems for efficiency and problems.
• Provide first-line technical support for customers.

Skills

Data Analytics

Data Visualization

Problem Solving

Project Management

Communication Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Data Science

Bachelor's degree in Engineering

Tools

SQL Server

Linux

Microsoft Server

IIS

Job description

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at : .

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Job Function : Programs & Services

Business Unit : Wabtec Digital Mine

Reports to : Support Manager, Digital Mine

Location : Johannesburg, South Africa

Who will you be working with?

Our Program & Services team at Wabtec Digital Mine, a rapidly growing services function in a Mining Technology business dedicated to delivering world class services to our clients.

How will you make a difference?

As a member of the Program & Services group, you will be responsible for supporting our Mining Technology products, focusing on using the data collected by the system to provide analysis and recommendations to customers in order to aid decision-making and improved system configuration.

You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions and product functionality and planning reviews.

You will be early adopters of new technology, with your feedback helping to shape ongoing development improvements.

The ideal candidate will be highly skilled in all aspects of data analytics, including mining, generation, and visualization, and will transform data into readable, goal-oriented reports that drive innovation and growth.

What do we want to know about you?

Required Qualifications :

Bachelor's degree in a related field (e.g., Computer Science, Data Science, Engineering)

Proven experience with data analytics and visualization tools

Sound knowledge of current network and communications technology

Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues

Experience with Linux administration, Microsoft Server, IIS, and SQL Server

Strong project management, analytical, and problem-solving skills

Excellent oral and written communication skills

Customer service focus with a strong work ethic

Ability to work unsupervised and manage multiple priorities

Commitment to safety and compliance with relevant policies, procedures, and legislation

Desired Characteristics :

Flexibility with work hours to accommodate varying time zones

A current driver’s license is required

What will your typical day look like?

Create best-practice reports based on data mining, analysis, and visualization

Evaluate internal systems for efficiency, problems, and inaccuracies

Develop and maintain protocols for handling, processing, and cleaning data

Identify trends and opportunities for system improvements through analysis of complex datasets

Work with customer representatives to define and document system requirements

Configure the system to operate according to agreed customer requirements

Deliver ongoing configuration changes to the system

Support firmware, software, and configuration updates

Perform services as defined by SLAs, both in the office and on site as required, ensuring high quality documentation is captured

Provide first-line technical support for customers and partners

Adopt new software releases and provide feedback on issues or improvements

Successful candidates will be employed under local employment conditions and must already satisfy local employment / work permit and residency regulations.

LI-AB1

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.