OPERATIONS LEAD : SAMSUNG

Smollan; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company seeks an Operations Manager to lead the National Operations team, ensuring stakeholder satisfaction and driving operational efficiencies. The role involves strategic planning, relationship building, and achieving operational objectives to enhance profitability.

Responsibilities

• Lead and manage the National Operations team for stakeholder satisfaction.
• Drive operational efficiencies and manage discrepancies.
• Build and maintain strong relationships with stakeholders.

Job description

To lead and manage the National Operations team, ensuring stakeholder satisfaction and retention.

Further, to build, expand and leverage key relationships with retail / wholesale customers in the area of responsibility.

Key Responsibilities and Deliverables :

1. Responsible for the implementation of strategy, structure and business processes under management.
2. Partake in collaborative strategic planning with the customer and key constituents to ensure alignment on critical KPI’s.
3. Cultivate new business in the scope area to drive increased revenue and profit through conceptual and strategic selling methodologies and effective negotiating.
4. Development of Tactical Plans
5. Ensure comprehensive understanding of customer strategic objectives through interaction with relevant stakeholders.
6. Negotiate tactical plans, implementation, finance, and objectives to agree and sign-off for implementation and execution.
7. Consult with relevant stakeholders to provide operational complexities.
8. Design organisational structure to ensure delivery of objectives.
9. Continuously review current service methodology and drive innovative thinking in line with market and client trends.
10. Operations Management
11. Drive operational efficiencies and manage discrepancies, implementing corrective actions where necessary.
12. Build effective operational structures within the division to ensure capacity to achieve or exceed business needs.
13. Design and implement efficient business processes to ensure high output.
14. Create frequent and relevant communication engagements with all critical customer personnel to enhance visibility and value.
15. Monitor call cycle activities, revise call cycles if required, and assess their impact against budgets, LRA, and employment conditions.
16. Communicate and review point of purchase standards, ensuring adherence and monitoring implementation.
17. Sales and Distribution
18. Ensure sales team adherence to parameters.
19. Obtain operational information from the principal.
20. Identify, develop, and execute opportunities and ad-hoc initiatives to increase sales and profitability.
21. Ensure distribution methods are effective and identify potential problems, managing assets for optimisation.
22. Achievement of Operational Objectives
23. Regularly analyze relevant data to meet milestones.
24. Create plans to address areas for improvement and meet objectives.
25. Gather team feedback and develop short-term tactical plans to enhance performance.
26. Develop and manage systems and processes to ensure objectives are met.
27. Compile divisional forecasts and budgets, presenting them for sign-off.
28. Implement, monitor, and manage budgets.
29. Identify and resolve exceptions.
30. Ensure sustainability and growth of profitability, controlling costs and maximising income and resources.
31. Communicate budgets to divisional managers and sales teams.
32. Stakeholder Management
33. Build, maintain, and grow strong relationships with stakeholders.
34. Align group and customer objectives with business plans.
35. Attend regular meetings to update and review plans with customers and the group.
36. Manage customer expectations and reputation.
37. Draft, implement, and maintain a customer contact matrix, ensuring adherence.
38. Prioritize and manage competing demands and expectations.
39. Identify cross-selling opportunities to clients and customers.