Customer Service Consultant

Callforce; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Customer Service Consultant to join their dynamic team in the petroleum sector. This role involves providing exceptional inbound customer care and resolving client inquiries efficiently. With a focus on service excellence, you will engage with key stakeholders, maintain customer databases, and strive to exceed performance metrics. The contact center operates 24/7, offering a rotational shift schedule with the potential for hybrid work arrangements. If you are passionate about customer service and ready to make a difference, this opportunity is perfect for you.

Qualifications

• Minimum 6 months experience in a contact center environment.
• Proven track record in customer service.

Responsibilities

• Servicing all key stakeholders via telephone and other channels.
• Investigating and resolving non-conformance issues.

Skills

BPO

Computer Consulting

Customer Service

Education

Matric certificate

Job description

Creating Purposeful Careers in Contact Centre Solutions

Join us as a Customer Service Consultant within the petroleum industry, responsible for inbound customer care and client resolution.

Responsibilities include:

1. Servicing all key stakeholders via telephone and other channels until queries are resolved.
2. Providing customer-centric service to uphold our service principles.
3. Investigating and resolving non-conformance issues, advising customers on supply chain delays.
4. Maintaining the customer database and logging call details as per procedure.
5. Achieving and exceeding key performance metrics related to service delivery.

Working hours: The contact center operates 24/7 on a rotational shift basis. This position is mainly office-based in CBD, Cape Town, with potential for hybrid work.

Requirements:

• Reside in Cape Town and fully vaccinated against Covid-19.
• Proven track record in customer service.
• Availability for assessments and interviews.
• Minimum 6 months experience in a contact center environment (Customer Service or Sales).
• Matric certificate (compulsory).
• Business writing skills (advantageous).
• Clear credit and criminal record.
• South African citizen.
• Immediate availability or 2 weeks' notice.
• Fiber internet at home for potential remote work.

Salary: R per month

Skills: BPO, Computer Consulting, Customer Service