General Manager : Claims Legal

Sanlam Limited; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Legal General Manager to manage the Legal Claims Department. The role involves overseeing operations, establishing service standards, and driving efficiency in legal claims. The ideal candidate will have extensive experience in legal claims and middle management, with strong leadership and analytical skills. Join a diverse team committed to transformation and success.

Qualifications

• Minimum 5 years' experience in Legal claims within Short-Term Insurance.
• At least 3 years' middle management experience in Legal claims.

Responsibilities

• Oversee the Legal Department's performance and operations.
• Manage legal firms' performance, costs, and expenses.
• Lead and motivate the legal team.

Skills

Leadership

Communication

Analytical ability

Attention to detail

Decision-making

Education

Applicable Law Degree

Grade 12 / Standard 10 / NQF 4

Post-matric qualifications

Job description

At MiWay, our purpose is to enable people to live their way.

We understand that life is not just about 'things' but the meaning that those things bring to your life.

We believe that technology and innovation have infinite possibilities when inspired by humans. We focus on our clients' needs, finding new ways to simplify their lives and how they do things.

We provide products, services, and solutions that enable clients to live and enjoy life on their own terms. Agile values and principles are strongly embedded in our culture and are at the core of how we make decisions and add value within the company.

We are seeking a proven track record in Legal STI claims and middle management experience to manage our Legal Claims Department. The Claims Legal General Manager is responsible for managing the operations of a call centre or business segment, including overseeing policies, procedures, and operating structures.

The role involves establishing and implementing product/service standards, analyzing operations for efficiency, and building industry relations through networking. The GM also needs to secure new campaigns from internal clients and build the credibility of the call centre with potential clients.

Minimum Requirements:

• Grade 12 / Standard 10 / NQF 4
• Applicable Law Degree
• Post-matric qualifications are advantageous
• Minimum 5 years' experience in Legal claims within the Short-Term Insurance Industry for Personal Lines and Commercial Insurance
• At least 3 years' middle management experience in Legal claims

Key Responsibilities:

• Oversee the Legal Department's performance, operations, reports, system developments, and projects related to various insurance claims and recoveries
• Manage legal firms' performance, costs, and expenses
• Manage Manex and Loss Ratios for the Legal Department
• Review policy wording amendments with Legal and Risk & Compliance
• Monitor Risk and Compliance related to the Legal Department's risk register
• Provide legal support across departments
• Lead and motivate the legal team

Skills and Attributes:

• Leadership and motivation skills
• Excellent communication skills
• Analytical ability and attention to detail
• Ability to work under pressure

Knowledge and Skills:

• Driving sales and profitability
• Managing partnerships and communication
• Strategic and operational control of call centres
• Budgeting and expense management

Personal Attributes:

• Team building
• Decision-making quality
• Business insight

Core Competencies:

• Innovation
• Customer focus
• Results orientation
• Collaboration
• Resilience

Our commitment to transformation emphasizes creating a positive, diverse working environment that offers opportunities for success. MiWay is dedicated to embracing diversity and achieving employment equity to foster a multicultural workplace.