Beauty Therapist

Prestige Cosmetic Group; Johannesburg; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading company in the beauty industry is looking for a Retail Beauty Therapist to enhance brand loyalty through exceptional client experiences. The role involves maximizing sales, providing quality treatments, and maintaining brand standards. Ideal candidates should have relevant experience, strong skincare knowledge, and a customer-oriented approach.

Qualifications

• At least 3 years relevant retail and spa experience.
• Expert skincare and makeup application skills.

Responsibilities

• Achieve sales targets monthly and annually.
• Provide a consistent, exceptional client experience.
• Collaborate with colleagues and support events.

Skills

Customer service orientation

Problem-solving

Team player

Adaptability

Education

Matric certificate

Qualification in Somatology

Job description

Beauty Therapy Job Description

Position: Retail Beauty Therapist

Department: Sales

Reporting to: Retail Development Manager

Location: Johannesburg North

Purpose of the Role

The role aims to provide an exceptional client experience to maximize sales and profitability, ensure operating standards are maintained, and build the retailer's brand image.

Enhance brand loyalty by delivering quality treatments and advising clients on home care to maximize product use.

Always portray La Prairie professionally.

Key Responsibilities

1. Maximize Turnover, Profit, and Productivity

• Achieve sales targets monthly and annually.
• Assist in sales at events, launches, and retailer activities.
• Provide timely feedback on sales and customer issues.
• Focus on customer recruitment and retention to grow the brand.

Therapy

• Follow treatment procedures to high standards.
• Maintain hygiene and cleanliness of the Beauty Room.
• Consistently update customer information and the Aurora App.
• Greet clients professionally and attend to their needs.
• Recommend treatments and resolve complaints professionally.
• Be punctual for all shifts.
• Work varying schedules and attend all training and meetings.
• Encourage bookings, repeat visits, and build client relationships.

Brand Management

• Monitor competitors and industry trends.
• Maintain hygiene and safety standards.
• Adhere to brand standards.

Stock Management and Store Operations

• Merchandise stock per guidelines.
• Report out-of-stocks daily.
• Manage stock, prevent loss, and follow operating procedures.
• Control assets and ensure security.

Customer Experience

• Provide a consistent, exceptional client experience.
• Build loyalty through personalized skincare services and advice.
• Understand various skincare brands and demonstrate product knowledge.
• Share tips, trends, and provide educational experiences.
• Evaluate and explain treatments, and advise on products.
• Drive new customer attraction.

Teamwork

• Collaborate with colleagues and support events.
• Support onboarding of new team members.
• Maintain high standards and uphold company values.

Administration

• Complete daily reports and tracking sheets.
• Implement CRM processes and provide retail reports.

Competencies

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure and Setbacks

Requirements / Qualifications

• Matric certificate
• Qualification in Somatology
• At least 3 years relevant retail and spa experience
• Expert skincare and makeup application skills
• Knowledge of current industry trends
• Team player, proactive learner, problem-solver
• Willing to work weekends and shifts
• Own transport
• Skincare product knowledge and understanding of business principles
• Customer service orientation, initiative, and adaptability