Business Implementation Manager - EDI, API & Project Management (Fixed Term Position) at DSV

DSV South Africa; Kempton Park; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading company in global transport and logistics is seeking a Business Implementation Manager for a fixed-term position. The role involves managing EDI/API integration projects, ensuring timely delivery, and liaising with customers and IT. Candidates should have extensive experience in business analysis and project management, particularly within the freight forwarding or logistics sectors. Join a dynamic team committed to innovation and growth in a diverse environment.

Qualifications

• 6-8 years in Business Analysis, Consulting, or related Systems role.
• Strong project management skills and self-management ability.
• Experience in Freight Forwarding or Logistics is a plus.

Responsibilities

• Liaise with stakeholders to deliver EDI/API projects on time.
• Define processes and develop operating procedures.
• Facilitate system training for operations.

Skills

Project Management

Customer Engagement

Analytical Skills

Communication Skills

Education

Matric

Industry-level or tertiary qualification

Tools

EDI/API technologies

TMS

ERP systems

Job description

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Business Implementation Manager - EDI, API & Project Management (Fixed Term Position)
Time Type: Full Time

Main Purpose of The Role:

• Liaise with Customer & Service Provider, Account owner, and IT to deliver EDI/API integration projects on time and within KPI.
• Review and validate customer requirements and submit Business Request Form.
• Define To-Be Process (process mapping) and develop Internal Operating Procedures and manuals with Key Account Manager teams for operational use.
• Develop User Acceptance Tests and ensure execution and sign-off.
• Facilitate system training for operations on customer-specific processes.
• Implement EDI/API integration with support from Customer Integration Office.
• Act as the first escalation point to management for Customer Integration Office.
• Manage and adhere to all defined KPIs to avoid penalties and additional costs on integration projects.

Minimum Requirements:

• Experience: 6-8 years in Business Analysis, Consulting, or related Systems role, with a focus on EDI/API integrations.
• Strong project management skills and self-management ability.
• Proven customer engagement experience in a front-facing role.
• Industry Knowledge: Freight Forwarding or Logistics experience is a plus.
• Candidates in current Freight Forwarding roles with technical acumen and customer integration experience may be considered.

Qualifications:

Matric (essential). Industry-level or tertiary qualification advantageous.

Computer Packages:

Solid understanding of EDI/API technologies, forwarding-related TMS or customer visibility platforms, and ERP systems is advantageous.

Duties and Responsibilities:

• Support business/sales during tender/RFQ processes related to customer integration.
• Be the first point of contact for local business and sales when integration or adjustments are requested.
• Collect documentation and test files from customers, including message instruction guides, sample files, and schemas.
• Collect operational requirements and start the integration process by submitting BRF.
• Support and align with IT to create Customer Scope Document (CSD) and obtain customer sign-off.
• Define test scenarios and create reference shipments for all messages.
• Support IT during BRD and EDI specification creation and sign-off before development.
• Participate in integration planning with relevant teams.
• Ensure all approvals are obtained timely and stakeholders are aligned.
• Act as escalation point for Customer Integration Office.
• Support IT during integration testing and ensure UAT scenarios are prepared.
• Execute UAT with support, and obtain sign-off with proper documentation.
• Develop processes, procedures, and work instructions; facilitate and document hypercare meetings.
• Raise tickets for technical issues during hypercare and act as first contact post-go-live for troubleshooting.
• Provide full support for post go-live customer integrations.

Added Advantages:

• Strong technical/system acumen
• Deadline-driven, with strong communication and administration skills
• Ability to build relationships and a pragmatic, hands-on approach
• Project management skills, analytical skills, solution-minded
• Ability to create and deliver presentations
• Dynamic and capable of connecting with people

About DSV - Global Transport and Logistics:

Working at DSV means being part of a global leader in transport and logistics, committed to growth, innovation, and digitalization. With nearly 160,000 colleagues across over 90 countries, we focus on delivering solid services, meeting customer needs, and fostering a diverse, inclusive environment. Join us to shape the future of logistics and grow your career.

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Disclaimer: Due to high application volume, only shortlisted candidates will be contacted. If you haven't heard within four weeks, consider your application unsuccessful. We follow fair, non-discriminatory procedures and affirmative action measures aligned with employment laws and company policies.