Head Waiter

Crew Life At Sea; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in the cruise industry is seeking a Head Waiter to supervise dining operations and ensure exceptional service. The role involves training staff, managing guest experiences, and maintaining high standards of cleanliness and organization. Ideal candidates will have strong leadership skills and previous experience in high-end dining environments.

Qualifications

• Previous experience as a Head Waiter or similar role in a high-end restaurant or cruise ship.

Responsibilities

• Supervise and train a team of waiters and waitresses.
• Monitor dining room operations and ensure guest satisfaction.
• Handle guest complaints and collaborate with kitchen staff.

Skills

Communication

Customer Service

Leadership

Team Management

Attention to Detail

Job description

Key Responsibilities : - Supervise and train a team of waiters and waitresses to provide exceptional service to our guests On Board Cruise Ship - Monitor dining room operations and ensure that all guests are receiving timely and efficient service - Maintain a high level of cleanliness and organization in the dining room and other food service areas - Handle guest complaints and resolve any issues in a professional and timely manner - Collaborate with the kitchen staff to ensure that food is prepared and served according to guest preferences and dietary restrictions - Create and maintain a positive and welcoming atmosphere for guests - Assist with inventory management and ordering supplies as needed - Conduct performance evaluations and provide feedback to staff - Ensure compliance with all health and safety regulations - Continuously strive to improve and enhance the dining experience for our guests.

Requirements : - Previous experience as a Head Waiter or a similar supervisory role in a high-end restaurant or cruise ship - Excellent communication and customer service skills - Strong leadership and team management abilities - Ability to work in a fast-paced and dynamic environment - Knowledge of food and beverage operations and service standards - Attention to detail and ability to maintain high standards of cleanliness and organization - Flexibility to work evenings, weekends, and holidays as needed.