Product Support Service Representative (Pssr) Global Grade 10

Barloworld Equipment (Pty) Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in the equipment industry seeks a skilled professional to manage key accounts and provide solutions that enhance customer success. The role involves building relationships, consulting on equipment needs, and achieving sales targets while ensuring customer satisfaction. Ideal candidates will have a strong background in diesel or earthmoving equipment and excellent communication skills.

Qualifications

• At least 5 years of Caterpillar experience as an artisan.
• Basic financial management skills required.

Responsibilities

• Build and maintain relationships with key account customers.
• Assist with quotes for parts and service solutions.
• Achieve targeted budget and manage expenses.

Skills

Business development skills

Strong business communication skills

Problem solving

Attention to detail

Listening

Negotiation skills

Education

Matric / Grade 12

Qualified diesel / earthmoving equipment mechanic

Tech in Sales / Marketing Diploma or Certificate

Tools

Salesforce

Microsoft Office

Job description

Key Output

1. Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
2. Proactively assess, clarify, and validate customer needs on an ongoing basis.
3. Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets, and other solutions that will lower their owning and operating costs and support customer success.
4. Assist with quotes for parts, service, and equipment management solutions.
5. Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs.
6. Responsible for marketing after-sales products and services.
7. Serve as liaison between Barloworld and Key Customer accounts, including business planning and budgeting.
8. Where possible, inspect all failed machines / components / parts with Technical Representatives and advise / train / educate customers accordingly.
9. Use Salesforce to load all sales opportunities, customer meetings and calls, and machine inspections, and submit a monthly report with forecasts attached to management.
10. Complete machine inspections and undercarriage inspections as per required targets.
11. Forecast undercarriage replacements and advise the customer.
12. Discuss machine and undercarriage inspection reports regularly with customers.
13. Responsible for selling Caterpillar marketing initiatives.
14. Follow up on parts quotations and convert them into sales; promote part sales through service.
15. Achieve targeted budget and manage expenses effectively.
16. Meet operational and customer monthly KPIs.

Qualifications, Experience, and Competencies

1. Matric / Grade 12.
2. Qualified diesel / earthmoving equipment mechanic (or equivalent qualification).
3. At least 5 years of Caterpillar experience as an artisan.
4. Tech in Sales / Marketing Diploma or Certificate – preferable.
5. Business development skills and knowledge.
6. Strong business communication skills, including managerial and technical report writing.
7. Sound technical knowledge of product brands.
8. Basic financial management skills, PC proficiency, and Microsoft Office knowledge.
9. Behavioral competencies: relation skills, problem solving, analysis, and attention to detail.
10. Listening, influencing, and negotiation skills.