Hub Assistant

St Mungo's; East London; On-site; ZAR 20 000 - 30 000; Full time

Job summary

An established organization dedicated to ending homelessness is seeking a Hub Assistant Worker. This role involves managing day-to-day operations, providing vital support to vulnerable individuals, and ensuring a safe environment. Ideal candidates will possess excellent communication and organizational skills, along with a deep understanding of the challenges faced by the homeless. Join a team committed to making a difference and transforming lives through compassionate support and innovative solutions. This is an opportunity to be part of a meaningful mission in a supportive and inclusive workplace.

Benefits

Flexible Working Options

Generous Leave

Family-Friendly Policies

Financial Wellbeing Support

Employee Assistance Programs

Training and Mentorship Opportunities

Pension Schemes

Discounts

Qualifications

• Experience in a fast-paced, public-facing environment.
• Ability to support vulnerable individuals and manage challenging situations.

Responsibilities

• Manage the day-to-day running of the project with team members.
• Provide basic support and advice to clients and coordinate health and safety.

Skills

Communication Skills

Organizational Skills

Ability to Manage Challenging Situations

Understanding of Homelessness Issues

Job description

Are you looking for the first step in a career where you can support vulnerable people to rebuild their lives?

The St Mungo's Pan London Rough Sleeping Teams (No Second Night Out and Somewhere Safe to Stay) provide a rapid response service intervening to ensure no one needs to sleep rough. Our work is ongoing, and we are currently looking for inspirational people to join our Pan London Assessment, Triages, Staging Post, Accommodation, and Support Hotels across London.

Role: Hub Assistant Worker

The role of a Hub Assistant Worker involves jointly managing the safe day-to-day running of the project with other team members and providing basic support and advice to clients. You will also be the first point of contact for clients and visitors and will coordinate health and safety within the service.

This vital role requires flexibility to work on a weekly rota to ensure services are accessible to those who are homeless at their time of greatest need. Hours are Monday to Friday (7.5 hours per day), with exact shift times to be agreed.

About you

This role suits individuals with experience working in a fast-paced, public-facing environment. You should also have:

• An understanding of the issues faced by homeless or vulnerable people, including difficulties accessing services, or personal experience of homelessness.
• Experience managing complex and challenging situations related to people, with basic strategies to handle challenging behavior.
• Excellent communication skills and the ability to work well with others.
• Strong organisational skills and the ability to prioritise and manage your own time.
• Above all, we seek inspirational, committed individuals with a genuine desire to support people in transforming their lives, and a willingness to develop valuable skills to do so.

How to apply

Click the 'Apply Now' button at the top of the page to start your online application. For the job description and guidance on completing your application, please click on the 'documents available' tab at the top of the advert page on our website.

Closing date: 10am on 6th May 2025

Interview and assessments on: 16th May 2025

About Us

Our purpose is to end homelessness and rebuild lives. For the past 55 years, we have been on the ground supporting people to recover from homelessness and advocating for change. We support around 28,000 people annually, and our work ensures that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are committed to creating a diverse and inclusive culture where all colleagues feel valued. We welcome applications from all underrepresented groups. We believe that diversity, inclusion, and wellbeing improve our outcomes and workplace environment. Our initiatives include:

• Various diversity networks (LGBTQ, Women's Action, Lived Experience, Anti-Racist).
• Representation on interview panels to ensure fair decision-making.
• A safe, supportive working environment with mentoring and management programs.
• Mandatory diversity and inclusion training, unconscious bias training, and other awareness courses.
• Transparency through published diversity statistics and pay gap reports.

To learn more, visit our Equality, Diversity & Inclusion page.

We offer a comprehensive benefits package, including flexible working options, generous leave, family-friendly policies, financial wellbeing support, pension schemes, employee assistance programs, and discounts.

To find out more, visit our Work For Us page.

We value development and offer various training, mentorship, and career progression opportunities, including our 'Steps into Management' program. We are committed to supporting colleagues throughout their careers.

A DBS disclosure check is required for this role, and all appointments are made under our current terms and conditions.