Service Leader

Ariston Group; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading company in sustainable thermal comfort solutions seeks a skilled professional to manage CRM data and lead teams. The role involves operational oversight, customer relations, and strategic support, requiring strong analytical and communication skills. Join a diverse and inclusive environment committed to innovation and sustainability.

Qualifications

• Minimum 2 years in plumbing, construction, or related technical industry.
• At least 5 years in after-sales or customer service environments.

Responsibilities

• Manage CRM data and oversee operational activities.
• Lead teams and maintain customer and service network relations.

Skills

Leadership

Analytical Skills

Problem Solving

Communication

Organizational Skills

Education

Bachelor's degree in Business Administration

Diploma in Customer Service

Tools

CRM Systems

Job description

Ariston Group is a global leader in sustainable thermal comfort, offering a wide range of solutions for hot water, space heating, and air treatment, as well as components and burners.

Listed on Euronext Milan since November, the Group reported nearly 3.1 billion euros in revenue, with over 10,000 employees, a presence in 40 countries across 5 continents, 29 production sites, and 29 research and development centers.

The Group is committed to sustainability through developing renewable and high-efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, and solar thermal systems.

It also invests continuously in technological innovation, digitalization, and advanced connectivity systems.

The Group operates under global brands Ariston, Elco, and Wolf, along with brands like Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, and in components and burners, Thermowatt and Ecoflam.

Responsibilities

1. CRM Data Management
2. Operational Oversight
3. Team Leadership
4. Customer and Service Network Relations
5. Strategic Support

Requirements

• Bachelor's degree or diploma in Business Administration, Customer Service, or a related technical field.
• Certifications or training in CRM systems and leadership development.
• Minimum of 2 years in plumbing, construction, or a related technical industry.
• At least 5 years in after-sales or customer service environments.
• Proven leadership experience in team management and process improvement.
• Familiarity with warranty processing or technical support is preferred.
• Proficiency in CRM systems and data management.
• Strong analytical, problem-solving, and reporting skills.
• Exceptional communication and interpersonal abilities.
• Strong organizational and time-management capabilities.

We are committed to equal employment opportunity, offering an accessible, welcoming, and inclusive work environment in compliance with legal obligations.