Dealership Workshop Service Manager -North West, Lichtenburg

MoToRecuit; Lichtenburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading vehicle dealership is seeking a highly motivated Workshop Service Manager to oversee operations. Responsibilities include team leadership, customer satisfaction, and operational efficiency. The ideal candidate will have a Red Seal Technician certification and experience in service management.

Benefits

Provident Fund

Medical Aid

Company Vehicle

Fuel

Qualifications

• Minimum 4 years of experience in workshop or service management.
• Red Seal Technician Certification is an advantage.

Responsibilities

• Manage and lead a team of technicians and service advisors.
• Ensure compliance with health, safety, and environmental regulations.
• Prepare and present operational and financial reports.

Skills

Leadership

Customer Service

Organizational skills

Communication

Education

Matric

Red Seal Motor Technician

Tools

CMS

Job description

Drive Your Career Forward and lead excellence as a Dealership Workshop Service Manager.

Our client, a vehicle dealership, is seeking a highly motivated and experienced Workshop Service Manager to oversee and manage the operations of their dealership service department.

Your next big move starts here - Apply now!

Remuneration: R 18,000 – R 22,000 plus performance-based incentives. Benefits include Provident Fund, Medical Aid, company vehicle, and fuel.

The role involves excelling in team leadership, customer satisfaction, operational efficiency, and profitability, ensuring delivery of top-tier customer service aligned with brand standards.

Duties:

1. Leadership: Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.
2. Customer Service: Foster strong relationships with customers, address queries, and resolve complaints to ensure a top-tier experience.
3. Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
4. Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards.
5. Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment according to legal and manufacturer guidelines.
6. Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
7. Financial Acumen: Knowledge of aftersales operations, including services, maintenance, repairs, warranties, CSI, and administration such as service bookings and WIP.
8. Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock.
9. Training and Development: Identify training needs and implement staff development programs to enhance team performance.

Requirements:

1. Matric
2. Red Seal Motor Technician (Trade Test Certificate)
3. Clean Criminal Record
4. Medically Fit
5. PC Literate – CMS or similar dealer management system knowledge is essential
6. Excellent communication and relationship management skills (OEM, Staff, Management)
7. Reside in Northwest Province or willing to relocate at own expense
8. Minimum 4 years of experience in workshop or service management, preferably in a dealership setting
9. Relevant technical or managerial qualification; Red Seal Technician Certification is an advantage. Only foremen or current workshop managers should apply.
10. Strong understanding of vehicle repair and maintenance processes
11. Proven leadership and team motivation skills
12. Strong customer service commitment
13. Organizational skills for managing multiple priorities
14. Familiarity with dealership management systems and software
15. Valid driver’s license (not endorsed)

If your experience and skillsets align with the above, please contact Hayley directly at 087265 3364 or send a WhatsApp message to 082442 5410 for more information.

Visit us on Facebook: https://www.facebook.com/profile.php?id=61557852376460

Connect on LinkedIn: https://www.linkedin.com/company/motorecruit/?viewAsMember=true

More info: https://linktr.ee/motorecruit

Please note, only candidates with the required experience will be contacted. If you do not hear from us within 7 days, please consider your application unsuccessful.

Drive Your Career Forward

Submission closing date: No later than 15 June 2025